Add your property details in Guest Engagement
Go to Guest Engagement > Settings > General to update your basic property information for Guest Engagement:
Enter your property name
Add your property address
Add your Facebook Page URL (required if using Concierge Chat)
Enter your property website URL
Add your property phone number
Set up your location on the map
To display your property location in the Guest Engagement Concierge directions page:
Go to Guest Engagement > Settings > General > Address.
Enter your address in the Address field.
Search for and select your location.
Your property will now appear with a marker on the Google map in your Concierge's Directions section.
Configure language and region settings
Go to Guest Engagement > Settings > General > Language and region to set up:
Date format for your Concierge and communications
Time format for your Concierge and communications
Time zone for scheduling messages
Default currency
Additional languages for custom translations
Default language that displays when a guest's preferred language isn't available
Customise your Concierge design
Go to Guest Engagement > Settings > General > Appearance to modify:
Concierge theme colour — choose a custom colour or enter a hex code
Guest name display — select first name, last name, full name, or no name
Custom default font — choose the font for your Concierge and scheduled emails
Logo — upload your property logo
Header image — upload an image (1600x400 pixels, no text)