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Add directions to your Concierge in Guest Engagement
Add directions to your Concierge in Guest Engagement

Learn how to help guests find your property by adding directions in your Guest Engagement Concierge.

Updated this week

About the Directions page

When you activate directions, guests can access a Directions page in your digital concierge that shows:

  • Your property's location on Google Maps

  • Step-by-step directions from nearby landmarks

  • Transport options and parking details



Set up directions for your concierge

To add directions to your Guest Engagement concierge page:

  1. Go to Guest Engagement > Upsell > Directions.

  2. Toggle the switch to enable the Location page.

  3. Click Add new to create directions in your active language.

  4. Enter a title (for example, "From the airport").

  5. Select an icon that matches your directions.

  6. Add your instructions using the formatting tools available.

  7. Click Save changes.

Suggested directions to include

Driving directions

Include details about:

  • Main routes to your property

  • Parking options and costs

  • Parking space booking requirements

  • Alternative parking locations if no on-site parking

Public transport

Add information about:

  • Nearest stations or stops

  • Transport services available

  • Links to local transport websites for journey planning

Taxi services

Provide details on:

  • Estimated fares to common destinations

  • Recommended taxi companies

  • Booking information

💡 Remember to add directions in all languages you have activated in your settings.

To preview your directions, go to Guest Engagement > Concierge > Open directory.

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