💡 Important to know:

Reservation delivery statuses can help you perform a health check on reservations sent to Little Hotelier, and if necessary, identify errors and solutions.
To check the status of a reservation sent from your channel manager to Little Hotelier, go to My apps > Channel Manager > Reservations.
If a reservation has not been delivered from a channel to your channel manager, you will not be able to find it in either the channel manager or Little Hotelier.
We cannot inform you about reservation delivery failures that have not reached our channel manager, however the corresponding channel should notify you if it occurs.

Channel reservation delivery consists of two key components: 1) delivery from the channel to the channel manager, and 2) delivery from the channel manager to Little Hotelier. As a result, this article covers checking the statuses of reservations sent from the channel manager to Little Hotelier as well as assisting a connectivity provider in troubleshooting issues.

Check the statuses of reservations sent to Little Hotelier

In My Apps > Channel Manager, there are three areas where you can check the delivery status of a reservation.

Reservations page — click on the more filters button and filter by All PMS status to see all reservations that share the same status.
A reservation — open a reservation to see its delivery status, and click on it to learn more. If you do not understand any of the error messages potentially listed here, contact our support team.
Notifications page — click on the bell button at the top to view Reservation delivery failures.

Review the delivery statuses

The delivery statuses are as follows.

Delivery status	Next steps
DELIVERED Little Hotelier has received and accepted the reservation.	No further steps are required. However, if Little Hotelier is not showing the reservation, please contact our support team.
PENDING Little Hotelier has not yet received the reservation.	This status usually lasts for a few minutes before changing to Delivered, or in some rare cases, Failed. If the status persists, please contact our support team.
FAILED Little Hotelier either rejected the reservation or cannot confirm its delivery.	Read the error messages to see if any actions are required — this information was also e-mailed to you when the reservation failed to be delivered to Little Hotelier. If you are unsure of how to fix the error, please contact our support team. Once the issue has been resolved, you can resend the message by following the steps below. Click on the ID of the reservation that failed to be delivered. In the Booking summary window, go to the Little Hotelier tab. Under Delivery Status, select Failed. Click on Resend PMS message. The reservation message will be re-queued for delivery to Little Hotelier. However, if the message reappears in the Failed list, please review the reason for the failure and act accordingly.
(No status) The channel manager rate has not been mapped to the channel.	⚠️ You will not be able to resend a reservation to Little Hotelier if it does not have a delivery status; enter it into Little Hotelier manually to help prevent overbooking. To avoid this error in the future, make sure you have completely mapped your booked channel to the channel manager. If your channel is fully mapped, but a reservation was not delivered to Little Hotelier and there is no status indicating why, please contact our support team.

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