Description: Unlock additional income and elevate the guest experience with Extras.
Overview
Extras are more than just additional income; they enhance your guests' experience and promote your property. Partner with local businesses to provide tours, meals, spa treatments, and more, all bookable directly through your booking engine.
What are extras
Extras are products or services that complement your guest’s stay. Examples include:
Airport shuttles
Breakfast
Minibar items
Spa treatments
Tours or activities
Romantic packages
Why create extras
Increase revenue: easy way to generate additional revenue
Happy guests: convenience and variety enhancing the guest experience
Repeat business: returning guests may choose you for unique extras
Strong partnerships: collaborate with local businesses
Types of extras
Per Booking: applied once (late check-in fee)
Per Person Per Night: varies by guest and night (meals)
Per Room: applies once per room (champagne bottle)
Per Room Per Night: applies per room per night (daily cleaning)
Per person: applies per guest (spa day)
Where guests see extras
During the booking process, guests can choose optional extras or view mandatory ones included in the booking.
Note: Extras appear on the booking engine and booking summary in the order guests selected them, regardless of extra type (per person, per room, etc.). The display order cannot be customised.
Creating extras
Go to My apps > Direct Booking > Setup > Extras
Choose the type: click the relevant tab
Fill in details: provide a name, description, applicable from/to, category, rate, and other information
Customise: allow multiple instances, make it mandatory, or assign it to specific room rates
Set taxes: select applicable taxes
Click Create
Add photos (optional)
Editing and deleting extras
Edit: Go to Direct Booking > Setup > Extras > find your extra and click Edit. Make changes and click save
Delete (Permanent): Go to Direct Booking > Setup > Extras > find your extra and click Delete and confirm in the pop-up window