Security & compliance
Is the terminal secure and compliant with payment industry standards?
Yes, the payment terminal is designed with robust security features and adheres to the highest industry standards:
PCI certified: ensures compliance with Payment Card Industry Data Security Standard requirements
End-to-end encryption: protects cardholder data throughout the entire transaction process
EMV chip technology: supports the latest in secure payment methods, reducing the risk of fraudulent transactions
Automatic updates: regular software updates to address any emerging security threats
The terminal is a secure, compliant payment solution that helps protect your business and guests.
Connectivity
How can I connect the terminal to the internet?
Connect the terminal via:
WiFi: Connect to your wireless network (use the same network as Little Hotelier Front Desk)
Ethernet: Use the charging dock with an ethernet cable. The charging dock also keeps your terminal charged.
How can I check if the terminal has a stable internet connection?
Access Settings
Swipe right from the left screen edge
Tap Settings button
Enter the admin pin: 07139
Select WiFi
Verify network connection status
Review connection details
What should I do if I can’t connect to Wi-Fi?
Try these steps in order:
Verify your computer’s Wi-Fi connection
Connect terminal to the same network
Ensure network is WPA-Personal or WPA2-Personal with password protection
Update WiFi router firmware
Reconnect your computer to the Wi-Fi connection
If issues persist, try ethernet connection via the charging dock
What should I do if I'm having router networking issues?
If you are using a router, refer to the router’s manual and reconfigure the network setup.
Hardware & battery
How long does the terminal battery last?
The terminal battery will last approximately 8 hours on a full charge.
Why is the terminal screen timing out?
The screen will timeout when the terminal isn’t connected to a power source. By default, the screen will automatically turn off after one hour of inactivity.
To update screen timeout settings, navigate to Settings > Appearance > select preferred screen timeout from the options.
The screen will automatically activate on touch or when a payment is requested.
Can I turn off the sound on the terminal?
Yes, you can turn off the sound on your terminal by following these steps:
Access Settings
Swipe right on the left side of the main screen
Tap Settings
Enter the admin PIN: 07139
Select Sound
Deselect the Payment Tone checkbox
Payment methods
Which payment methods are supported by the terminal?
Card payments:
Visa
Mastercard
eftpos (Australia only)
American Express
Maestro
JCB* (Australia only)
*Card needs to be inserted, no contactless payments.
Mobile wallets:
Apple Pay
Google Pay
Samsung Pay
Shipping
Can the terminal be delivered to a P.O. Box?
Unfortunately, we can’t ship to P.O. boxes. Please provide the physical property address for delivery.
How do I return my payment terminal?
Please contact our support team to initiate a return of your order.
What should I do if my terminal arrives damaged?
When you receive your terminal, check the packaging and terminal for any damage. If you notice any damage, contact our support team immediately.
How do I cancel my order?
For any questions about cancelling or returning your payment terminal, please reach out to our support team.
Troubleshooting
Connectivity error codes
The terminal might display error codes if it encounters issues updating its software. Here are some steps to help diagnose the errors:
Connect the terminal to your network using an ethernet cable and the charging dock
Check the Wi-Fi connection
Remove any Wi-Fi signal interference from nearby appliances such as microwaves, concrete walls or distance from the router
Common error codes
F-DOWNLOAD: Firmware failed to download due to connectivity or asset deployment issues. Please contact Little Hotelier support if changing your internet connection doesn't solve the issue.
F-INSTALL: Firmware failed to install due to connectivity or BBPOS server issues. Please contact Little Hotelier support if changing your internet connection doesn't solve the issue.
F-TAMPER-<error_code>: Device tampering error. Please reboot the device to see if that resolves the issue. If not, please contact Little Hotelier support.
WR5: Failure to connect to Stripe Services. Please check your connectivity error.
AEU: Update failed to fully download due to intermittent connectivity issues. Please try again.
Downloading and installing software updates
If your terminal isn't updating, check your network connection:
Access Settings
Swipe right from the left screen edge
Tap Settings button
Enter the admin pin: 07139
Select Diagnostics
Check Connectivity status is Passed (Terminal is connected)
Payment processing issues
The Payment terminal dashboard will show the status of each device - online or offline. This signals whether the device is connected and can process payments.
Restart the terminal
Check the internet connection:
Navigate to Settings (swipe right from the left screen edge > tap Settings button > enter the admin pin: 07139 > select WiFi > verify connection status)
Confirm software updates:
Go to Settings > Diagnostics
Verify Connectivity shows Passed
Re-register your terminal (if required)
Navigate to My apps > Payments > Payment terminal
Click View > Disconnect > Connect terminal
If you continue to experience problems after following the steps above, please contact Little Hotelier support.