Customer Support

The Little Hotelier payment terminal provides a secure, integrated solution for processing in-person card payments directly through your Front Desk.

Before starting, check the terminal to ensure the packaging is unopened and undamaged. If you find any damage, please contact our support team.

1. Remove the battery cover from the bottom left corner
2. Slide the battery into the slot
3. Close the cover


1. Connect the charging cable (marked with lightning bolt symbol)

1. Press and hold the power button (right side) until screen activates
2. To sleep/wake: press power button once
3. To power off: press and hold power button, select power off option.

1. Install the battery 
   1. Remove the battery cover from the bottom left corner
   2. Slide the battery into the slot
   3. Close the cover

2. Charge the terminal
   1. Connect the charging cable (marked with lightning bolt symbol)
3. Turn the screen on
   1. Press and hold the power button (right side) until screen activates
   2. To sleep/wake: press power button once
   3. To power off: press and hold power button, select power off option.
4. Select Language
5. Select Country

Select your network (use same network as Little Hotelier Front Desk)

1. Select your network (use same network as Little Hotelier Front Desk)
2. Enter network password and connect

Connect (optional) charging dock to power

1. Connect (optional) charging dock to power
2. Connect Ethernet cable to dock
3. Place terminal in charging dock

Please note that once the Terminal connects to the Internet it will download and update its software. Please keep the terminal plugged in while it updates. This process will take a few minutes to complete.

Step 3: Connect terminal to Little Hotelier

Navigate to My apps &gt; Payments

Enter Registration code (displayed on the terminal screen). If not displayed:

1. Swipe right from the left screen edge
2. Tap Settings button
3. Enter the admin pin: 07139
4. Tap Generate pairing code

Check terminal appears under Devices list and status shows as Online

1. Navigate to My apps &gt; Payments
2. Select Payment terminal tab
3. Click Connect terminal
4. Click Next
5. Enter Registration code (displayed on the terminal screen). If not displayed:
 1. Swipe right from the left screen edge
 2. Tap Settings button
 3. Enter the admin pin: 07139
 4. Tap Generate pairing code
6. Enter Terminal label (name your device)
7. Click Close when complete
8. Check terminal appears under Devices list and status shows as Online

The Payment terminal dashboard will show each device's status — online or offline. This signals whether the device is connected and able to process payments.

1. Navigate to My apps &gt; Payments
2. Select Payment terminal tab
3. View device status (Online or Offline)

Confirm by clicking Yes, disconnect device

1. Navigate to My apps &gt; Payments
2. Select Payment terminal tab
3. Click View next to device
4. Select Disconnect
5. Confirm by clicking Yes, disconnect device

Overview

Before you begin

Step 1: Terminal setup

Step 2: Internet connection

Step 3: Connect terminal to Little Hotelier

Managing your terminal

Checking connection status

Disconnecting your terminal