Automated compliance reporting streamlines legal obligations by capturing and submitting guest check-in details to authorities as required by local laws.
To comply with local regulations, it is mandatory to send guest data to the MOSSOS if you manage a vacation rental in Cataluña, Spain.
Set up automated compliance reporting
Step 1: Activation
Go to Guest Engagement > Check-in > Settings.
Select Compliance check-in form and save.
Step 2: Language settings
Select the languages you would like to make your compliance check-in form available in.
Add additional languages in Guest Engagement > Settings > General.
If your desired languages are already set, no action is needed.
The compliance check-in form only supports specific languages: English, Spanish, Italian, German, French, Hungarian, Russian, Czech, Bulgarian, Portuguese, Romanian, Estonian, Polish and Catalan.
Changing language settings affects other Guest Engagement features. For example, enabling the form in German will also make it an option on the Offers page. Offers without German translations will be displayed in your default language.
Step 3: Configure settings to send guest data
Go to Guest Engagement > Check-in > Settings and select Compliance check-in form.
Enter the following property details:
Property name
Commercial name
Country
Province
City
Owner fiscal code
Choose a guest signature option:
Auto signature (recommended)
Manual signature
Enable the Authority connection toggle and select Mossos from the drop-down in the Automatically send info to field.
Enter the following Ertzaintnza credentials:
Username
Password
Establishment ID
Click Validate.
Troubleshooting errors
What do I do if my reservations are returning with an error?
If reservations encounter an error, it probably means the establishment number is missing.
To resolve this:
Go to Guest Engagement > Check-in > Settings > Compliance check-in form.
Under Authority connection, click Validate which will show the Establishment ID field.
Choose the ID from the dropdown menu.
Click Validate again.
Open any reservations with an error and click on Send manually.
When is guest data sent?
Guest data is automatically sent to authorities around 19:00 UTC on the day of check-in. For guests registering after this time, you must manually send the data by opening the reservation in Guest Engagement and click Send manually.