Customer Support

Configure your check-in module including the check-in form, confirmation message and welcome screens.

Customising the Check-in module

Learn how to streamline your check-in process by collecting guest information before arrival with Guest Engagement.

Create a check-in form

This article covers the various Preset questions and Custom questions that can be added to your property’s Check-in form.

Choose questions for your check-in form

This article explains how you will be notified once the guest submits a Check-in form and how you can view the data the guest submitted.

What happens when a guest submits a check-in form

Front Desk and Guest Engagement - Advanced Check-in

Automated compliance reporting

Allow your guests to provide their check-in data prior to arrival for a safer stay

Check-in

Submitting guest data to Lazio - ROSS 1000

How to connect automated compliance reporting for Istat Campania Sinfonia

How to connect automated compliance reporting for Ross1000/Turismo5

How to connect automated compliance reporting for Istat Sicilia

Automated Compliance Reporting (Other countries)

Sending guest data to SEF

Automated Compliance Reporting (Portugal)

Automated compliance reporting for German properties

Automated Compliance Reporting (Germany)

How to connect automated compliance reporting to SES Hospedajes platform

This is required for properties located in El País Vasco, Spain.

How to connect automated compliance reporting to Ertzaintza

This is required for properties located in Cataluña, Spain.

How to connect automated compliance reporting to MOSSOS

Automated Compliance Reporting (Spain)

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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