About Booking.com Virtual Credit Cards (VCCs)
Booking.com creates a virtual credit card (VCC) — a unique, randomly generated number that functions as a digital version of an existing credit card — for their bookings so you do not have to spend time pre-authorising and validating credit cards yourself. When they send reservations to your platform, they will specify if the payment card used for the reservation is a VCC.
💡 Refer to Booking.com's policy for processing VCC payments.
Managing Booking.com Reservations
Accessing the Manage Reservation Tab
The Manage reservation tab appears when you open a Booking.com reservation.
Steps to access:
Go to the Reservations page and search for a specific reservation or group of reservations
In the search results, click on the reservation ID number on a Booking.com reservation
In the new booking details window, click on the ellipsis button and select Manage reservation
Choose from the available options below
Report Invalid Payment Card
Report payment cards that aren't working using the “Report Invalid Payment Card” option.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
Request Cancellation Due to Invalid Payment Card
Cancel reservations due to payment card problems.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
Mark Guest as No-Show
Mark guests who don't arrive for their reservation.
Steps:
Click on Mark as no-show
Tick any Applicable rooms
Select if you Would you like to waive the no-show fee for this reservation?
Select Yes or No
Click Yes, mark as a no-show to send the request to Booking.com
Booking.com reservation email notifications
Reservation email notifications are sent to your email address in: Channel Manager> Channels > Booking.com > Channel settings
Your property will receive email notifications when reservations are:
Created
Modified
Cancelled via Booking.com
💡 Booking.com also emails guests directly about their reservations.
Booking.com Pricing Models
Booking.com offers two pricing models:
Standard pricing (Per day pricing; PDP)
Occupancy-based pricing (OBP)
💡 To change pricing models: Contact our support team. Please allow up to 3 business days for the change to be processed. Wait until the model has changed to complete mapping. If the pricing model is changed, you will need to re-map your rates.
Standard Pricing Model (Per day pricing; PDP)
With standard pricing, each room has a fixed daily price regardless of the number of guests staying in it. The reservation total depends on the number of days booked — not the number of guests.
Example: If a guest books a room with maximum occupancy of three people at AUD 100 per night, the price stays the same whether one, two, or three guests stay in the room.
Single Guest Discount (with standard Pricing)
Important: Before enabling the Single Guest Discount, you need to enable the single-use rate on Booking.com's extranet first for the specific room type and rate plan.
You can set a Single guest discount for one-person reservations when mapping. The value is filled automatically by default from the room rate's Single guest discount setting. To override this setting:
Click on the lock icon
On the drop-down menu, choose:
Amount — enter a fixed amount as a discount of the daily price
Percentage — enter a percentage value as a discount of the daily price
Click Save
Occupancy-Based Pricing (OBP) Model
With Occupancy-Based Pricing (OBP), you can vary a room's nightly price based on the number of guests staying in it.
Example: If a guest books a room with maximum occupancy of four people at AUD 100 per night with an Extra adult rate of AUD 20, the pricing would be:
2 guests: AUD 100
3 guests: AUD 120
4 guests: AUD 140
OBP Mapping Settings
When using OBP for Booking.com, you must enter additional information in the Occupancy details section while mapping. These settings are inherited by default from the room rate and require clicking each lock to override them:
Included occupancy — the number of guests included in the rate set on your inventory
Maximum occupancy — the maximum number of guests who can stay in the room
Extra adult rate — the amount charged for each extra guest
Single guest discount — this option is for one-person reservations (This feature will not be available if our platform has been enabled for Occupancy-Based Pricing, whereas Booking.com has not)
💡 To modify default settings: You can change their values directly via the room rate.