Description: View a log of changes made to your room rates, channel rates, mapping, configuration and channel statuses.
The Lifecycle audit tool provides searchable logs that track changes made on your Little Hotelier platform. Use the audit log to see when changes were made, what was changed and which users made the changes. You can track changes to room rates, channels, channel rates, and yield rules.
The Lifecycle audit tool does not track pricing or restriction changes made in Distribution > Inventory.
Understanding the Lifecycle audit log
The Lifecycle audit log shows:
Hotelier timestamp: The date and time the change was made
Event source: Where the change was made (Extranet for Little Hotelier platform users, Admin for internal changes)
Type: Category of update
Action: Details about what was changed
User who made the change: the audit will show the e-mail address of the user who made the change.
Why you may see a masked user: When you see a masked user (e.g., ************** or xxxxx@xxx.xxx) in the audit log, it means the change was made by a member of our support team/Little Hotelier staff. This can happen for a few reasons:
Changes made during onboarding assistance
Performing system updates relating to new features, security, or changes to resolve an issue or ensure stability.
If you have questions about an action made by a masked user, please contact our support team.
Access audit logs for room rates
To view the Lifecycle audit log for a room rate:
Go to Rooms and rates > Rate plans
Click the down arrow (v) on the rate plan
Click on the room rate
Select Audit
The Lifecycle audit tool tracks these changes for room rates:
Time and date room rates were created
Default restrictions at creation (occupancy, length of stay)
Changes to full rate or default restrictions
Changes to rate configuration (manual/derived)
Mapping changes (mapped to/disconnected from channels)
Access audit logs for channels
To view the Lifecycle audit log for a channel:
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Audit
The Lifecycle audit tool tracks these changes for channels:
Channel connection
Channel configuration (property code, password, reservation email address)
Rate multiplier (added/updated/removed)
Currency conversion (added//updated/removed)
Access audit logs for channel rates
To view the Lifecycle audit log for a channel rate:
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Edit room rates mapping
In the channel column, click on the channel rate > select Audit
The Lifecycle audit tool tracks these changes for channel rates:
Channel rate configuration (example: rate overrides, pricing, room details)
Mapping changes (example: mapping request, enabled, disabled)
Access audit logs for yield rules
To view the Lifecycle audit log for a yield rule:
Go to Distribution > Yield rules
Find the yield rule
Click the ellipsis button (three dots button)
Select Audit
The Lifecycle audit tool tracks these changes for yield rules:
Creation date
Changes to the yield rule