Skip to main content

Front Desk: Manage rates, availability, and restrictions in the inventory grid

How to manage your rates, availability and restrictions for your Inventory.

Updated over a week ago


Inventory grid filters and fields

You can customise the inventory grid view:

  • Show Inclusions: Displays inclusions for each room rate.

  • All fields: Shows availability, price and restrictions.

  • Basic Fields: Hides restrictions to show only availability and rates.

Field Definitions:

  • Available: Number of rooms available (automatically calculated).

  • Rate: The base price of the room rate.

  • Min/Max Stay: Minimum or maximum nights a room must be booked for.

  • CTA (Closed to Arrival): Guests cannot check in on this date.

  • CTD (Closed to Departure): Guests cannot check out on this date.

Use the following buttons to navigate:

  • << Week: move back one week

  • < Day: move back one day

  • Date selector: choose a specific date

  • Day >: move forward one day

  • Week >>: move forward one week

Note: While the Inventory grid only shows upcoming dates, you can view past dates on the Calendar tab for past bookings only.

How do I update rates and restrictions?

To make updates to your inventory, such as changing rates or applying restrictions, follow these steps in the Front Desk.

  1. Go to Front Desk > Inventory

  2. Select your inventory view (Show Inclusions, All Fields, Basic Fields)

  3. Navigate to the relevant dates

  4. Make updates to any of the editable fields

  5. Click Save

Note:

  • Derived rates are not editable

  • Most channels have a maximum update period of 1–2 years, so rates and restrictions updated beyond this will not sync to channels

  • Some channel rates don’t support syncing specific inventory data, so these will need to be updated manually on the channel extranet

Apply a stop sell on all booking channels

To close all connected channels:

  1. Go to Front Desk > Inventory

  2. Choose dates

  3. Tick Close Channels for each applicable room rate

  4. Click Save

  5. Close Channels in Front Desk > Inventory stops selling on all connected channels for the selected room rates and dates

💡 To close specific channels only: Use Stop Sells in My Apps > Channel Manager > Inventory. This allows you to close individual channels while keeping others open. Stop Sells in Channel Manager won’t work if Close Channels is enabled in Front Desk > Inventory. You can only use one method at a time.

Using the Bulk Update tool

Use the Bulk Update tool to save time when making updates across multiple dates and room rates. This tool can update Rates, Close channels, Close website, Minimum/Maximum stay, and CTA/CTD.

  1. Go to Front Desk > Inventory

  2. Click Bulk Update in the Inventory grid header

  3. Choose dates

  4. Select applicable room rates

  5. Update fields you would like to change

  6. Click Update

How is availability managed?

Availability cannot be directly edited in the Inventory grid.

Availability is automatically calculated. Your inventory is determined by the number of rooms available or not blocked in your calendar, based on the total number of room units set. By default, Little Hotelier keeps your room availability updated automatically for the next 716 days

Why can't I update the availability in Front Desk inventory?

Availability cannot be directly changed in the Inventory grid. It is calculated and pushed from Front Desk, based on your physical rooms and closures.

To update availability:

  • Increase availability (permanent): Go to Front Desk > Setup > Rooms & Rates, select the room type, go to the Rooms tab and click Add Room. Each physical room added equals one more available room.

  • Reduce availability (permanent): Go to Front Desk > Setup > Rooms & Rates, select the room type, go to the Rooms tab and delete or deactivate a room.

Did this answer your question?