Stop sells vs Close Channels: what's the difference?
Close all channels: use the Close Channels setting in Front Desk > Inventory. This will prevent bookings from any connected channels. If you don't see the "Close channels" option, stop selling that rate plan by applying a stop sell for the relevant dates and rooms directly in Channel Manager.
Close specific channels: use Stop Sells in Channel Manager. This allows you to close individual channels while keeping others open. To apply a stop sell to a specific channel, go to My Apps > Channel Manager > Inventory > Bulk Update
⚠️ Stop Sells in Channel Manager won't work if Close Channels is enabled in Front Desk > Inventory. You can only use one method at a time. To remove this setting from Front Desk, please contact our support team.
Create a stop sell
To apply a stop sell to a specific channel (not all channels):
Go to My Apps > Channel Manager
Click on the Inventory tab
Click on the blue Channels button next to the rate > find the channel rate
Choose Stop Sell from the drop-down list
Select your dates using the checkbox. Uncheck boxes to remove stop sells.
Click Save in the top right corner
The stop sell will be applied
Apply stop sells across multiple dates or channels
For longer periods or multiple rooms and channels, use the Bulk Update tool to apply or remove stop sells:
Go to My Apps > Channel Manager
Click on the Inventory tab > Bulk Update
Choose Stop Sell and select On to apply or Off to remove existing stop sells
Set the From Date and To Date, choose specific days or add another date range
Select the rates and channels you want to update
Click Save
Identify which rates have stop sells applied
In the Inventory grid:
Orange background: rates with a stop sell on all connected channels will appear with an orange background in the Inventory grid
Light orange background: rates applied with a stop sell on some, but not all channels will appear with a lighter orange background
Channels: click the blue Channels button next to a rate and select Stop Sell from the drop-down list to see which specific channels have stop sells applied for that date