Users with Manage users access can help reset multi-factor authentication (MFA) for other users who cannot access their accounts. This allows you to handle MFA reset issues for colleagues at your property if they lose access to their MFA device, without needing to contact us.
Why you may need to reset MFA for another user
Users with Manage users permission can reset MFA for another user when they:
Have lost their phone or device
Have deleted their authenticator app
Have restored their phone to factory settings
Are replacing their device
Cannot access their current MFA method for any reason
About Manage users access
Users with Manage users permission can add, edit, and delete other users and manage their permission levels. If you have these user management permissions, you will see the Manage users option in the drop-down menu when clicking on your property name.
Note: User Management actions, including MFA resets, must be performed from a trusted device on a desktop or mobile web browser. The Manage users page is not available in the Little Hotelier mobile app.
How to reset MFA for another user
To reset another user's multi-factor authentication (MFA), you need User management permissions and you must be on a trusted device.
Log into Little Hotelier Front Desk (from a trusted device on a desktop or mobile web browser)
Click on your Property Name > select Manage users from the drop-down
On the Manage users page, find the user that needs to reset MFA
Click the three dots (ellipsis) button next to the name
Select View user
Under Security next to multi-factor authentication click the three dots (ellipsis) button and select Reset MFA
Click Confirm to reset the user’s MFA
The next time the user logs in or tries an action requiring it, they’ll be prompted to set up a new MFA method
Note: If you are not on a trusted device, when you click "Reset MFA”, you will be prompted to set up a trusted device first before you can confirm the reset. To add a trusted device, you need to verify with your MFA or passkey when prompted.
If no one at your property has Manage users access, or if those users are unavailable, contact our support team for assistance.