Users with Manage users access can help reset multi-factor authentication (MFA) for other users who cannot access their accounts. This allows you to handle MFA reset issues for colleagues at your property if they lose access to their MFA device, without needing to contact us.
Why you may need to reset MFA for another user
Users with Manage users permission can reset MFA for another user when they:
Have lost their phone or device
Have deleted their authenticator app
Have restored their phone to factory settings
Are replacing their device
Cannot access their current MFA method for any reason
How to reset MFA for another user
If another user needs help to reset their MFA, and you have Manage users access:
Log into Little Hotelier Front Desk (must be on a desktop device, not mobile)
Click on your Property Name > select Manage users from the drop-down
On the Manage users page, find the user that needs to reset MFA
Click the three dots (ellipsis) button next to the name
Select View user
Under Security next to multi-factor authentication click the three dots (ellipsis) button and select Reset MFA
Verify with your own MFA
Click Confirm to reset the user’s MFA
The next time the user logs in or tries an action requiring it, they’ll be prompted to set up a new MFA method