Important to know:
To manage multi-factor authentication (MFA) settings, click on the user icon (top right hand corner) > My account.
Setting up MFA is mandatory for your account and needs to be completed within 30 days of your first login.
Only one authentication method can be used at a time. This can be reset at any time.
We recommend using the Little Hotelier mobile app for MFA. It’s the easiest and most secure option.
Overview
Multi-factor authentication (MFA) is an added layer of security, requiring users to provide a second authentication step to access online accounts. The first step is to enter account login information (email address and password). The second step involves entering a unique code (one-time password), from your Little Hotelier mobile app or an alternate authenticator app. MFA is important as the extra layer of security protects sensitive guest and property data by preventing unauthorised access.
Setting up MFA
Each person should be added as a user so they can access Little Hotelier and can complete MFA on their own device. Learn more on how to create and manage users.
How to receive your unique code
You can receive your unique code through one of these methods:
Little Hotelier mobile app: this is the preferred method
Authenticator app: use a third party app like Authy, Google Authenticator or Microsoft Authenticator
When will you need a code?
A unique code will be requested during login in the following situations:
Every 30 days
When using a new browser or using incognito
When using a new device
After clearing your browser’s cache or cookies
Little Hotelier mobile app
Steps to help you set up multi-factor authentication with the Little Hotelier mobile app for the first time.
Step 1
Download the Little Hotelier mobile app on your device using the QR code on the screen or search for Little Hotelier on the App Store or Google Play
Step 2
Log in to your Little Hotelier account
Step 3
You will be prompted to set up multi-factor authentication. Click on Secure my account with Little Hotelier.
Step 4
Follow the on screen instructions to log in to the Little Hotelier mobile app.
Step 5
Click Use this device for MFA to set up multi-factor authentication, followed by enabling biometric login (facial or fingerprint recognition). Follow device prompts to enable/allow access to the biometric authentication method your device uses.
Note: If you don’t want to use biometric login, you will need to use an alternate authenticator app.
Step 6
Once you’ve enabled biometric authentication, you will see confirmation that MFA has been set up. You will then be taken to the mobile app dashboard and logged in on your desktop device.
Alternate authentication options
Steps to help you set up multi-factor authentication with an alternate authenticator app.
Step 1
Log in to your Little Hotelier account
Step 2
You will be prompted to set up multi-factor authentication. Click Alternate authentication options.
Step 3
Select Authenticator app and click Next
Step 4
Enter the code sent to your authenticator app on the login page
Reset multi-factor authentication
There might be situations where you need to reset your MFA. Here are some examples:
Switching methods: you want to change how you receive your verification code
New device: you’re replacing your current device with a new one
Lost access: you have lost or damaged your device, or it was stolen
Factory reset: you restored your device to its factory settings
Deleted app: you accidentally deleted the authenticator app
How to reset MFA if you can still log in
Click on the user icon (top right hand corner) > My account
Click Update next to multi-factor authentication
Click Update and follow steps on screen to reset MFA
How to reset if you can’t log in
If you can no longer log in to your account, please contact our support team so they can reset your multi-factor authentication method.
How to log in to Little Hotelier
Log in to your Little Hotelier account
You will see a number on the multi-factor authentication screen and be prompted to open your Little Hotelier mobile app and select the number on your device
You will then receive a notification on your mobile device asking to authorise the sign in
After opening the notification, you will be redirected to the multi-factor authentication screen on the mobile app where you will need to select the number that was presented on the desktop device
Select the correct number and complete the biometric login
You will then be taken to the mobile app dashboard and logged in successfully on your desktop device