Before you start
Manage multi-factor authentication (MFA) settings via User icon (top right) > My account
MFA setup is mandatory within 30 days of first login
Only one authentication method can be used at a time (this can be reset any time)
The Little Hotelier mobile app is recommended for MFA as the most secure option
Overview
Multi-factor authentication adds an essential security layer to your account. After entering your email and password, you'll need to provide a unique one-time password from either the Little Hotelier mobile app or an alternative authenticator app. This additional security measure protects sensitive guest and property data from unauthorised access.
Setting up MFA
Each staff member needs their own user account to access Little Hotelier and complete MFA on their personal device.
Authentication methods
Option 1: Little Hotelier mobile app (recommended)
Download the Little Hotelier app from the App Store or Google Play using the QR code below
Log in to your Little Hotelier account
Click Secure my account with Little Hotelier when prompted for MFA setup
Follow the on-screen instructions to log in to the mobile app
Click Use this device for MFA
Enable biometric login (facial or fingerprint recognition) when prompted
Follow your device prompts to enable/allow access to biometric authentication
Upon successful setup, you'll see a confirmation message and be automatically logged in on both your mobile app and desktop
Note: If you prefer not to use biometric login, you'll need to use an alternative authentication option.
Option 2: Alternative authentication apps
Supported apps include:
Authy
Google Authenticator
Microsoft Authenticator
Setup steps
Log in to your Little Hotelier account
Select Alternate authentication options when prompted
Click Next
Enter the code from your chosen authenticator app to complete setup
Option 3: Web browser authenticator
Use a browser extension authenticator for MFA:
Open a Chrome browser and search for the Chrome web store
Search for Authenticator or 2! Authenticator in the Chrome web store and click Add to Chrome
Click on the icon and download the extension, then click the pencil icon to edit
Click the plus (+) button to create a new account
On the login screen, click on the "Having problems scanning, manually enter the code" option
Copy the code displayed on the screen
Paste this code into the authenticator extension, then click Next
Copy the one-time code generated by the extension and paste it into the login page to complete setup
When are MFA codes required
You'll need to enter a unique code when:
30 days have passed since your last verification
Using a new browser or incognito mode
Accessing Little Hotelier from a new device
After clearing browser cache or cookies
Reset MFA
Common scenarios for MFA reset
You may need to reset your MFA when:
Your switching authentication methods
Your device is lost, stolen, or damaged
You've performed a factory reset on your device
You've accidentally deleted your authentication app
You're switching to a new device
When you can still log in
Navigate to User icon > My account
Click Update next to multi-factor authentication
Follow the on-screen instructions to reset
When unable to log in
Contact our support team to reset your MFA method