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Add property details

Get your property set up and ready for bookings with Little Hotelier.

Updated over 6 months ago

Important to know:

  • Go to Setup > Property & Room Settings > Property Details

Give guests a seamless booking experience with your well-prepared Little Hotelier setup.

General

  • General: Name and address details

  • Contact Details: Phone numbers, Property Home Page, Social Media

  • Description: Property description

  • Property Start Rating: Star rated, Number of Stars

  • Occupancy Age Settings: max child/infant ages

  • Inventory Settings: Minimum room rate

  • Front Desk Options: Weekend starts, Allow Decimals

  • Notification Settings: Booking Confirmation Emails, Enquiry Email, Availability Alert Email, Enable GDPR consent

  • Taxes: Tax number

Policies

Provide clear and easy to find policies for your guests. These policies will be displayed on your booking engine and confirmation pages and emails. Your policies will also be shared with channels that have content sync such as Airbnb.

Terms and Conditions: outline rules and restrictions and must be accepted by the guest during the booking process

Payment Policy: specifies accepted payment methods and surcharges

Cancellation Policy: set clear cancellation terms (e.g., free cancellation, non-refundable, partially refundable or one-night penalty)

Location Instructions: detailed location instructions such as transport, airport directions, and nearby sights

Allowable Arrival Times: let guests choose their arrival window. Outside those times, guests will see ‘For arrivals outside the available times, please contact the property’.

Notes:

  • Channel Manager users: should select a continuous period (e.g., 8 AM to 11 PM). Midnight counts as a new day, choose hours within the same day.

  • Connected to Airbnb: select times between 8 AM and midnight, with a minimum window of 3 hours (e.g., 1-4 PM).

Features

Showcase your property's unique offerings by selecting the relevant features, search by keyword or select features and Save.

Photos

Add inviting photos of common areas like the pool, gym, hallways, and stunning views, not just bedrooms. These will be displayed on your booking engine.

Add a new property photo

Upload up to 25 JPG, GIF, or PNG photos under 25 MB.

  1. Go to Setup > Property & Room Settings > Property Details > Photos

  2. Click Choose file

  3. Select an image from your computer and click Open

  4. Then Upload to save your photo

To reorder photos

  1. Go to Setup > Property & Room Settings > Property Details > Photos

  2. Drag and drop to reorder. Changes are automatically saved.

Delete a Property photo

Deleting is permanent.

  1. Go to Setup > Property & Room Settings > Property Details > Photos

  2. Click on the red ‘x’ on the bottom right of each photo to delete

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