Important to note: These details will apply to direct bookings and manual reservations only. For channels (OTAs), you need to set up your policies, check-in times, property information, etc, in the channel’s extranet directly.
To add property details, go to Front Desk > Setup > Property & Room Settings > Property Details
General
Field | Description |
General | Property name and address details |
Contact Details | Phone numbers, Property Home Page, Social Media |
Description | Property description |
Property Star Rating | Star rating |
Occupancy Age Settings | Max child/infant ages |
Inventory Settings | Minimum room rate |
Front Desk Options | Weekend starts, Allow Decimals |
Taxes | Tax number |
Enable GDPR consent | Ask guests if they consent to receiving marketing emails (GDPR regulation) |
Booking confirmation emails for direct bookings
Manage the email notifications sent to your property from Little Hotelier for direct bookings. Note that these settings apply to Direct booking only, not for connected channels (OTAs). Go to My Apps > Front Desk > Setup > Property & Room Settings > Property Details
Booking Confirmation Emails: Enter an email address to receive confirmations.
Booking Confirmation CC Email: Additional email addresses to receive confirmations. You may enter multiple address separated by commas.
Enquiry Email: Notifications when guests submit enquiries through your booking engine.
If you don’t want to receive notification emails: leave the field blank / remove the email address from the relevant field.
Availability Alert Email
Sends automatic alerts when room inventory drops below a threshold. To turn off these alerts, delete the email address from this field or leave it blank.
If you don’t want to receive notification emails: leave the field blank / remove the email address from the relevant field.
Policies
Provide clear and easy to find policies for your guests. These policies will be displayed on your booking engine and confirmation pages and emails. Your policies will also be shared with channels that have content sync such as Airbnb.
Field | Description |
Terms and Conditions | Outline rules and restrictions and must be accepted by the guest during the booking process |
Payment Policy | Specifies accepted payment methods and surcharges |
Cancellation Policy | Set clear cancellation terms (e.g., free cancellation, non-refundable, partially refundable or one-night penalty) |
Location Instructions | Detailed location instructions such as transport, airport directions, and nearby sights |
Allowable Arrival Times | Let guests choose their arrival window. Guests will see the check-in times on their reservation form when booking. Outside those times, guests will see ‘For arrivals outside the available times, please contact the property’. |
Notes:
Channel Manager users: should select a continuous period (e.g., 8 AM to 11 PM). Midnight counts as a new day, choose hours within the same day.
You can also update a minimum rate in Channel Manager: go to My apps > Channel Manager > Property name> Property settings > General > Minimum rate
For channels (OTAs), you need to set up your policies, check-in times, property information, etc, in the channel’s extranet directly.
Features
Showcase your property's unique offerings by selecting the relevant features, search by keyword or select features and Save.
Photos
Add inviting photos of common areas like the pool, gym, hallways, and stunning views, not just bedrooms. These will be shared with channels that have content sync such as Airbnb. For other channels (OTAs), you need to set up your photos in the channel’s extranet directly.
Add a new property photo
Upload up to 25 JPG, GIF, or PNG photos under 25 MB. Add a new property photo:
Go to Front Desk > Setup > Property & Room Settings > Property Details > Photos
Click Choose file
Select an image from your computer and click Open
Then Upload to save your photo
Reorder photos
To reorder photos:
Go to Front Desk > Setup > Property & Room Settings > Property Details > Photos
Drag and drop to reorder. Changes are automatically saved.
Delete a property photo
To delete a property photo (note that it cannot be undone):
Go to Front Desk > Setup > Property & Room Settings > Property Details > Photos
Click on the red ‘x’ on the bottom right of each photo to delete