Enable booking confirmation e-mails
To enable booking confirmation e-mails:
Go to Front Desk > Setup > Emails > Guest Emails.
Click Edit next to Guest Notification.
Tick Send guest notification e-mails to guests.
Click Save.
Send a booking confirmation email for manual bookings created in Front Desk:
Open the reservation.
Click on Email > Confirmation.
Resend a direct booking confirmation e-mail
To resend a direct booking confirmation e-mail to a guest:
Go to My Apps > Direct Booking > Reservations.
Search for the reservation using the guest's last name, booking date, or check-in date.
Click on the reservation number.
Locate Email (Resend Notification).
Select Resend Notification.
💡 If the guest hasn't received the confirmation e-mail, ask them to check their Spam, Junk, and Other folders.