💡 To send an announcement (a one-time message) to your guests, go to Guest Engagement > Communication > Announcements.
Here are some ways to use announcement messages in Guest Engagement.
Inform guests about special offers
Send messages about special holiday packages, restaurant deals, or seasonal promotions. For example, let guests know about Valentine's Day dinner specials or seasonal spa treatments.
Update guests about property maintenance
Keep guests informed about:
Temporary facility closures like pool or gym maintenance
Essential repairs that may affect access or services
Alternative arrangements during maintenance periods
Updates about lifts, parking, or other facilities
Share local events and attractions
Let guests know about events happening during their stay:
Seasonal markets and festivals
Cultural events and concerts
Sporting events
Local attractions and activities
Communicate important changes
Use announcement messages to:
Update guests about changes to check-in procedures
Share new property policies or requirements
Inform guests about amended cancellation terms
Invite past guests to book again with special offers
💡 Tips:
Keep messages clear and concise
Only send relevant information that adds value
Make sure to include any alternative arrangements or solutions
Add your property contact details for guests who need more information