💡 Important to know:
To map, go to My apps > Channel Manager > Channels
Why do I see 'could not connect' while mapping if my channel is already active?
The channel has not yet enabled the connection on their side, you will need to contact the channel to establish a connection with ‘SiteMinder RDX’.
Or, some of your channel settings such as your property code, username or password are incorrect. If you need to update your property code, you will need to reach out to our Support team to update this.
What does 'all rates found on this channel are currently mapped to other rates' mean?
This message can mean one of the following:
All rates you have created on the channel have been already mapped.
The new channel rates are not yet visible to be mapped. It can take up to 60 minutes for any newly created channel rates to be available for mapping.
You have created something other than a rate in the channel (a promotion or a room). Mapping can only occur between rates.
Your rate on the channel has the same name or description of another rate from the channel (all channel rate names and descriptions must be unique). Therefore, our system recognises it as a duplicate and doesn’t show it to be mapped until the name and description are changed on the channel.
⚠️ Channel rates are not available for mapping if they are being derived on the channel directly.
What does 'unable to locate <channel rate>'mean?
The "Unable to locate" error appears when a contract/rate is modified or removed in the channel extranet and the rates are no longer recognised. This is usually because of one of the following:
The equivalent channel rate ceased to exist, there is no valid rate to map anymore. If a rate gets deleted on the channel extranet, you should unmap the rate from the channel.
There has been a change in the contract/rate, the details have changed so the rate is no longer recognisable. You will need to re-map it.
For Airbnb connections, the "Unable to locate" error could mean that Airbnb is yet to approve your listing.
What is cross-mapping?
Cross-mapping is when incorrect mapping occurs between two rates that have different pricing, restrictions, or availability.
Mapping mismatch
Leaving an incorrect mapping could lead to incorrect pricing, restrictions or availability being sent to a channel. Once you’ve noticed an incorrect mapping, unmap the rate and re-map it.
Configuration mismatch
Your availability is managed at the room level, if rates of the same room in your Front Desk are mapped to different rooms in the channel, there can be a mismatch in availability leading to overbookings.
We recommend you create your rooms and rates in the same structure/naming convention in both your Front and any connected channels, this makes it easier when mapping.
What do I do if a channel is not receiving specific updates?
If your values are not successfully showing on a channel it could be because of one of the following reasons:
There are unmapped or disabled rates
Rate updates have been blocked for a specific value on the channel
The rate configuration has changed on the channel but it is yet to be updated on the Channel Manager side
The channel shows a "Slow updates" tag on the Channel Manager Dashboard, which indicates there are sync issues with your channel rates. This is not always an error message, when making multiple inventory updates for various dates simultaneously, it takes longer for those changes to reach the channel. Wait a reasonable time based on the number of updates being sent to the channels.
The channel shows a "Performance issues" tag on the Channel Manager Dashboard. This happens when there is a sync issue or reservations are not arriving from the channel. Click on the tag to check for further information.
Does disabling a rate send a stop sell?
Disabling a rate does not send a stop sell, it only blocks sending inventory updates (rates, availability, and restrictions) to the channel rate. The same applies to disabling a channel, it only blocks the inventory updates to all its channel rates.
💡 To stop selling a rate on a channel, make sure the rate is enabled and then apply a stop sell from the Inventory tab in your Channel Manager .
What do I do if I want to receive reservations but not send updates to a channel rate?
To map rates for reservation delivery only, you can map your rates but leave ‘start updating channel’ on ‘No’ if you don’t want to update rates, availability and restrictions. Make sure you enable the channel.