Customer Support

In order to use the Little Hotelier mobile app’s Process a refund feature, you must first set up our official payment gateway, Little Hotelier Payments.

Little Hotelier Payments can be set up by opening the desktop version of Little Hotelier, navigating to the Setup tab, clicking on Setup Payment Gateways, and following the resulting instructions.

If you do not set up Little Hotelier Payments, you will only be able to record refunds through the Little Hotelier app, not process them.

- In order to use the Little Hotelier mobile app’s Process a refund feature, you must first set up our official payment gateway, Little Hotelier Payments.
- Little Hotelier Payments can be set up by opening the desktop version of Little Hotelier, navigating to the Setup tab, clicking on Setup Payment Gateways, and following the resulting instructions.
- If you do not set up Little Hotelier Payments, you will only be able to record refunds through the Little Hotelier app, not process them.

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Process a refund through your Little Hotelier mobile app

Find a reservation in the Little Hotelier mobile app, either via Calendar or Reservations, and tap on it.

Tap on the reservation’s Payments and Refunds button.

Select a Processed payment that you want to issue a refund for.

Review, and if necessary update, the Amount to refund.

To add a note about the payment, tap on Add note , enter your text, and, if necessary, enable the toggle Add copy of note to invoice.

Likewise, if you want to e-mail the invoice to your guest, enable the toggle E-mail copy of invoice and enter the guest’s e-mail address.

Tap on Review and check that all of the details are correct.

1. Find a reservation in the Little Hotelier mobile app, either via Calendar or Reservations, and tap on it.
2. Tap on the reservation’s Payments and Refunds button.
3. Select a Processed payment that you want to issue a refund for.
4. Tap on Process a refund.
5. Review, and if necessary update, the Amount to refund.
6. To add a note about the payment, tap on Add note , enter your text, and, if necessary, enable the toggle Add copy of note to invoice.
7. Likewise, if you want to e-mail the invoice to your guest, enable the toggle E-mail copy of invoice and enter the guest’s e-mail address.
8. Tap on Review and check that all of the details are correct.
9. Tap on Refund [x amount]. ​

Record a refund through your Little Hotelier mobile app

💡 These steps cover refunding a payment that was processed outside of Little Hotelier.

Select a Recorded payment that you want to mark as refunded.

Review, and if necessary update, the amount of Refund to Record.

In the drop-down menu, select the Refund type and fill in any required details (which vary according to the chosen payment method).

Tap on the Review button and check that all of the details are correct.

1. Find a reservation in the Little Hotelier mobile app, either via Calendar or Reservations, and tap on it.
2. Tap on the reservation’s Payments and Refunds button.
3. Select a Recorded payment that you want to mark as refunded.
4. Tap on Record a refund.
5. Review, and if necessary update, the amount of Refund to Record.
6. In the drop-down menu, select the Refund type and fill in any required details (which vary according to the chosen payment method).
7. To add a note about the payment, tap on Add note , enter your text, and, if necessary, enable the toggle Add copy of note to invoice.
8. Likewise, if you want to e-mail the invoice to your guest, enable the toggle E-mail copy of invoice and enter the guest’s e-mail address.
9. Tap on the Review button and check that all of the details are correct.
10. Tap on Refund [x amount].