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Manage your reservations in Direct Booking
Manage your reservations in Direct Booking
Updated over 4 months ago

View and export reservations

  1. Go to My apps > Direct Booking > Reservations

  2. Search for a reservation by Last name, Booking reference or Date range

  3. Click Export to export all of the reservations being viewed

  4. Click on the booking Reference to view a reservation in more detail

Note:

  • To comply with data protection regulations, guest information is concealed 180 days after a reservation’s check-out date.

Email or print a reservation

  1. Go to My apps > Direct Booking > Reservations

  2. Search for a reservation by Last name, Booking reference or Date range

  3. Click on the reservation that you want to send via email or print

  4. Click Resend or Print

Modify or cancel a reservation

  1. Go to My apps > Direct Booking > Reservations

  2. Search for a reservation by Last name, Booking reference or Date range

  3. Click on the reservation that you want to modify

  4. Click Modify reservation or Cancel reservation (cannot be undone)

  5. Make changes and Save

  6. The reservation will be marked as Modified or Cancelled in your booking engine and the updated info will be sent to your Channel Manager and Front Desk

Limitations on modifying a reservation

You can modify a reservation directly in your direct booking engine, with any changes recorded on the system and your guests notified of any necessary updates. However, there are some limitations regarding what reservation types and details can be edited.

Reservation types cannot be modified if:

  • the check-in date is in the past

  • the room rate booked for the reservation has been suspended or deleted

  • an extra 'Per Person Per Night', 'Per Room', or 'Per Room Per Night' was booked in the reservation

  • multiple room types have been booked in the same reservation

Reservation details cannot be edited if:

  • the room rate cannot include another room rate

  • the main guest name cannot be changed (due to anti-fraud measures)

You also cannot change any reservation details that would contradict your restrictions regarding minimum stay, maximum stay, stop sell, closed to arrival (CTA), closed to departure (CTD), included occupancy and release period.

Manage pending or expired reservations

Reservations become Pending when:

  • you have an integrated payment gateway with your booking engine

  • you have set up some room rates to require a deposit

  • and something goes wrong during the payment process

When this happens, the reservation will be Pending for 15 minutes, followed by Expired.

Activate or discard an expired reservation

The booking engine will not send notification emails to guests when a reservation activates or expires, so we recommend reconfirming reservations with your guests before activating or discarding them.

Follow the steps below to activate or discard Expired and Pending reservations.

  1. Go to My apps > Direct Booking > Reservations

  2. Select a date range

  3. Select the Date type according to Check-in or Booked on

  4. Choose Expired from the Status drop-down list

  5. Click on the expired reservation you want to view

  6. After confirming the reservation with your guest), click Activate Reservation or Discard Reservation (removes the reservation permanently)

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