Welcome to The Channel Manager Training. Please follow the series of instructional videos below to get yourself started with The Channel Manager.

Q: What was the site again?
A: www.siteminder.com

Q: Is there a quicker way to log in?
​A: We suggest you save the login screen as a bookmark in your web browser for qukck access

Q: Can I customise my dashboard page?
​ A: Unfortunately the dashboard view cannot be customised, but please let us know of your feedback if you feel that you need more/different information to be displayed.

Q: Where do I go to update my user account details?
​ A: Click on your property name on the top right-hand corner and select My Account to update your user details.

Q: Why do I keep on getting errors when creating a user?
​ A: Make sure that the email address used is unique to that user. I.e., do not use the same email address for multiple users.

*Q:* Do you have a User Guide for us to read?
​ A: Our Online Help (accessible from within the property name menu list) has an updated database of useful articles and videos for you to view. It also highlights any new features or upcoming updates to the system.

Q: Do I Enter Net rates (inclusive rates) or Gross (++) rates in the Inventory Grid?
​ A: The logic behind The Channel Manager is to replace the need for you to log into and manage your individual channels. But, if a channel extranet requires you to enter the Net rates, then you should enter/setup those in The Channel Manager. We recommend entering most of your channels settings and any rate adjustments on a channel by channel basis if there are differences in the rates using the derived settings or the channel multiplier (For more details, refer to section 7 : Channels).

Q: I don 't see my Channel Rate in the Inventory Grid for any of the Room Rates?
​ A: Unfortunately, currently the dashboard view is not customisable. But we would appreciate if you have any feedback for us on displaying more/different information in the Inventory Grid.

Q: Will creating a Room and/or Package in The Channel Manager, automatically adds it to my channel extranet?
​ A: Important: No, creating a Room/Package in The Channel Manager does not create that Room/Package on your channel extranet. You will need to create the same Room/Package in your respective channels before mapping them together.

Q: I can't see the Unlock button to view my credit card details?
​ A: You probably do not have the appropriate level of access to view the Credit Card information. Please contact the administrator who created your user account to request the appropriate permission.

Q: The channel's Credit Card details are missing?
​ A: If you are not able to find a channel 's Credit Card details, this could mean either of the following two scenarios:

Q: I can't find the reservations I received prior to going live with The Channel Manager?
​ A: The Channel Manager displays the reservations made through your listed channels only after you go live with us. Any reservations prior to going live or reservations not made through the listed channels in The Channel Manager are not available.

Q: I can't see the channel(s) I want to add in the Connect New Channel list?
​ A: If the channel you want to connect to is not listed under Connect New Channel, then it means that we currently are unable to connect to that channel. We do add-on new channels for you to connect to fairly regularly, so keep checking back to see if it is listed.