I have an existing Airbnb listing, can I connect it to Little Hotelier?
Yes, you can connect your existing Airbnb listing to Little Hotelier.
Will my Airbnb listing automatically sync if I connect it to Little Hotelier?
If you have an existing Airbnb listing, and have settings already configured via Airbnb’s extranet, you can choose to Sync everything or only Sync pricing and availability when you map to Airbnb for the first time.
Once you have connected and mapped your listing, if certain settings are changed via the Airbnb extranet, you may only be able to make updates via Airbnb, and any changes made in Little Hotelier will not sync to Airbnb. You can check and edit your sync preferences in the Airbnb extranet in Listing > select your listing > Filters icon > Edit preferences > Property management software.
Can I connect more than one Airbnb listing to Little Hotelier?
Yes, you can connect multiple Airbnb listings to the same account, if they belong to the same host and share the same address.
Can I have more than one Airbnb host account connected to Little Hotelier?
No, you can only have one Airbnb host account connected to Little Hotelier.
Can I connect one Airbnb host account to multiple Little Hotelier accounts?
Yes, you can connect one Airbnb host account to multiple Little Hotelier accounts. However, there are limitations when connecting more than one Little Hotelier account to the same Airbnb account.
To disconnect an Airbnb account from Little Hotelier, you may need to disconnect it from all connected Little Hotelier accounts first due to how Airbnb host IDs are assigned.
You should only connect listings at the same address for each account.
Does my listing fit the Airbnb standards for hotels and other hospitality businesses?
You can read the Airbnb standards for hotels and other hospitality businesses here. If your property doesn’t meet Airbnb’s standards, Airbnb will not set your property live.
Will I keep my superhost status and reviews when connecting my Airbnb listing to Little Hotelier?
Yes, you will keep your superhost status and reviews when connecting your Airbnb listing to your account.
Do I need to accept the 'Instant Book' feature on Airbnb to connect to my Little Hotelier account?
By connecting Airbnb to Little Hotelier, your property listing will be instantly bookable. This means guests can book your property without needing your approval. Remember to configure the type of guests allowed, and review your instant book welcome message.
I am logged into my Airbnb account, but it’s not being recognised?
If you are logged into your Airbnb account, but Little Hotelier is not recognising it, please check the following:
Login: ensure you are logged in to the correct Airbnb host account
Profile: check that your Airbnb profile is complete, including a profile picture, email address, phone number and work email
Why am I getting an ‘Account is already connected’ error?
Here are some potential reasons why:
Signing into the wrong Airbnb host account: if you manage multiple Airbnb accounts, make sure you are logged in to the correct account in a separate tab
Clear your browser’s cache and cookies: clearing your cache and cookies may help as a workaround. You can try using a different browser to connect Airbnb, or log in using an incognito window.
Airbnb host account was connected with your account in the past: if your Airbnb host account used to be connected to Little Hotelier, disconnect the Airbnb account before reconnecting again
To disconnect your Airbnb account:
In the Airbnb extranet, click on your profile picture at the top right corner
Go to Account > Privacy and Sharing
Scroll down to see your Connected App
Click on Remove access
Why was my Airbnb listing rejected?
Once you have saved your mapping, your listing will be sent to Airbnb for review. The review may take several days, after which your listing will be accepted or rejected according to Airbnb’s criteria.
Your Airbnb listing may be rejected if it doesn't meet these requirements:
Listing name must be at least 12 characters
Description of the space must be at least 50 characters
There must be at least 5 amenities selected
There must be at least 7 images uploaded
All images must be at least 800 x 500 pixels
Check-in/check-out times must match between Airbnb and your platform
There must be at least 3 hours between check-in and check-out
Some fields cannot contain e-mail addresses, website URLs, phone numbers, emojis, repeated special characters, or words in all capital letters.
If my Airbnb listing was rejected, how can I re-submit it for review?
If your Airbnb listing was rejected, you can fix the issues by editing the rate configuration, then re-submit it for review.
Review the error message(s).
Fix the issues(s) by updating the rate configuration (like room rate settings, occupancy details, media, etc).
Click Save to save the updated configuration.