Frequently asked questions about Guest Engagement.
13 articles
How can I change the text of the Order Confirmation email?The email sent when a guest orders something from the Concierge.
How to send guests to an external booking platform from an offerUse these steps to have an offer in the Concierge, but when a guest clicks the CTA, they are redirected to another website
When a guest orders something, who will be emailed about it?There are many different ways to control who should be emailed when guests order from your Concierge.
How can I send multiple emails to one address for several reservations?Guest Engagement detects duplicate reservations to ensure multiple emails aren't sent, but you might want that. Here's how to do it.
If a guest speaks a language that isn't active, which language will they see?In the Concierge and emails they receive.
How can I tell if a guest has unsubscribed from receiving our emails?It's not common, but it happens.
How can I tell if an email has been sent to a guest?Here's where you can see which emails have been sent, and which are still to send.
How does Guest Engagement know which language to show to a guest?Lots of clever technology, but humans still have the final say.
How can I prevent a guest from receiving Guest Engagement emails for just one stay?Sometimes the situation might call for this easy fix.
How to prevent emails being sent to a regular guestSometimes, guests who stay with you regularly don't need to see Guest Engagement emails for every stay.
Why did I suddenly receive several Guest Engagement emails?Don't panic - your guests are more than likely not experiencing any issue at all
Does Guest Engagement receive Booking.com emails? Can we reach those guests?How Guest Engagement works with the biggest OTAs.
How do I activate a new language in Guest Engagement?And things to remember before you do so!