This article covers the requirements and features specific to activating and using Little Hotelier Pay for properties in Thailand.
Activate Little Hotelier Pay for properties in Thailand
Note: You must be an Admin user to activate Little Hotelier Pay.
Via Front Desk
Go to Front Desk > Setup > Guest Payment Options > Payment Gateways
Click on Activate now
Via Direct Booking
Go to My apps > Direct Booking > Setup
Click on Payment > Activate now
Once activated you will have access to Little Hotelier Pay features including access to process payments and refunds, payment requests, set up automated payment rules, and more.
Note: The Virtual terminal and Payment terminal features are not currently available in Thailand.
What you′ll need to activate
If your property is in Thailand, before activating Little Hotelier Pay, make sure:
Your property has THB set as the default currency in your platform
If your property is in Thailand and has five or more rooms, you are also required to provide a valid hotel license during signup. This is a Thai regulatory requirement.
If you have less than five rooms you can select "skip" during signup. Note that you may still be asked to provide your licence after signup if it is determined to be required
If a license is required but not provided, you will see a message prompting you to verify your account
Verification must be completed within three weeks
Payouts begin once your account has been verified and approved
Little Hotelier Pay pricing in Thailand
Little Hotelier Pay fees for properties in Thailand:
No setup or monthly fees, we only charge a fee per transaction
Fees vary according to the credit card payment network (MasterCard, Visa, etc), and the type of card (domestic, international, or premium) used for the transaction
To see which fees are applicable to your property, refer to your Little Hotelier Pay activation form.
⚠️ Transaction fees are subject to 7% VAT. If your business is registered as a Company, a 3% Withholding Tax (WHT) will also apply. WHT is a Thai tax requirement — it is paid to the Thai Revenue Department, not to Little Hotelier. Individual property owners are exempt from WHT.
Withholding tax (WHT) in Thailand
If your business in Thailand is registered as a Company, a 3% Withholding Tax (WHT) applies to Little Hotelier transaction fees. This is a Thai tax requirement, not a Little Hotelier fee. Individual property owners are exempt. Little Hotelier will pay the 3% WHT amount to you. You are then required to:
Pay the 3% WHT directly to the Thai Revenue Department
Obtain a WHT certificate from the Thai Revenue Department
Send the certificate via email to us within three months to: wht_th@siteminder.com
Send a physical copy of the certificate via post to: Attn: Wanchanok Phoyim, ONLINE VENTURES (THAILAND) LIMITED (Head Office), Quant Building, 5th Floor, No. 2 Sukhumvit 25, Sukhumvit Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
Automatic receipts in Thailand
For Little Hotelier Pay in Thailand, an e-mail receipt (PDF) will be automatically generated and sent to your guest. This is a Thai regulatory requirement.
If no guest e-mail address is on file, the receipt is sent to your property e-mail address instead. Please forward the receipt to your guest once you have their contact details. Receipts can also be downloaded from the transaction details page.
Invoices and credit notes
If your property is in Thailand, Little Hotelier automatically generates:
Invoice: An invoice is auto-generated weekly for each payout period. Includes all transaction fees from the previous month, a 7% VAT breakdown, and for company accounts, a 3% WHT line item. Invoices are available in Payments > Invoices and physical copies are posted to your property at the start of the following month
Credit note: Issued for transaction fee refunds only (not guest refunds). If the refund is processed in the same invoice period as the original transaction, the credit note is generated at the same time as the invoice. If the refund relates to a previous invoice period, a credit note is generated immediately
You can view your invoices at any time by going to Payments > Invoices.