Create and manage surveys in Guest Engagement to collect feedback during and after a guest's stay. Choose from preset templates or create your own questions to understand your guests' experience.
Create your survey
To create and add questions to your survey:
In Guest Engagement, go to Feedback.
Select either Post-stay survey or During-stay survey from the navigation menu.
Click Add question.
Select Select from the template gallery for preset questions, or Blank question to create your own.
Choose your question type: Rating scales, Multiple options (drop-down), Multiple options (radio), Multiple options (checkbox), Short text, or Long text.
Enter your question text and complete any additional fields.
Add translations for your active languages if needed.
Click Save changes.
💡 Note: Questions will appear in your default language if translations are not provided. Configure your default language in Settings > General > Localisation > Default language.
Manage your questions
To organise your survey:
To reorder questions: Drag and drop them into your preferred order.
To delete a question: Click the trash can icon next to the question.
Add welcome and completion messages
Add welcome and completion messages for each survey type (Post-stay and During-stay surveys)
To customise the greeting and completion messages guests see in your surveys:
In Guest Engagement, go to Feedback > Settings.
Click Edit under the Greeting and completion (During-stay survey or Post-stay survey) section.
Enter your Greeting or Completion message in the relevant text box.
Add translations for each active language if needed.
Click Save changes.
Add your property logo
To personalise your Guest Engagement surveys with your logo:
In Guest Engagement, go to Settings > General.
Scroll to Appearance.
Under Logo, select and upload your image.
Test your survey
To preview your survey as guests will see it:
Go to Guest Engagement > Guests > Add guests.
Fill in reservation details using test information.
Click Add guest.
On the Guest profile page, click the ellipsis button (three dots button) in the guest details panel.
Select Post-stay feedback or During-stay feedback to preview.