Control who receives your Guest Engagement emails by blocking specific addresses and domains. For example, you can prevent e-mails being sent to travel agents, group operators, and corporate bookers.
Set up exclusions for all messages
To block a single e-mail address or domain from receiving your Guest Engagement messages:
Go to Guest Engagement > Communication > Global exclusions.
Enter the e-mail address(s) or domain(s) (for example, @booking.com).
Click Save changes.
Set up exclusions for specific messages
To block e-mail addresses or domains for a specific message type:
In Guest Engagement, go to the message type you want to set up (for example, check-in or feedback).
Go to the Sending rules tab.
Go to Message exclusions.
Enter email addresses to block specific addresses.
Enter email domains to block entire domains (for example, @booking.com).
Select a date to prevent sending to reservations created before that date.
Click Save changes.
How global and individual exclusions work together
You can set up e-mail exclusions at two levels to manage who receives your e-mails:
Global exclusions prevent all e-mails from being sent to specific addresses or domains.
Individual e-mail exclusions only block e-mails for that specific e-mail.
Both types of exclusions work together, so you don't need to add the same exclusions to each e-mail.