Reconciliation reports for Demand Plus
Demand Plus charges are commission based — the commission will be charged as a percentage of the total booking amount, excluding any applicable taxes and fees.
Fees will only apply to reservations for completed stays and will not apply to reservations marked as cancelled or a no-show.
If a booking was cancelled, amended or a no-show, it will not be automatically removed from or amended in your Demand Plus invoice. You will need to run a reconciliation report and mark any applicable reservations as no-shows or cancellations to make sure that you will be charged the correct commission for the month.
To ensure you are only charged commission for completed stays, you need to take the following actions at the beginning of each month.
View your Demand Plus reservations ( Setup > Integrations > Demand Plus > Review and reconcile Demand Plus reservations).
Review your list of Demand Plus bookings carefully.
If necessary, mark any applicable reservations as no-shows or cancellations (reconcile your reservations).
⚠️ Note:
Commissions vary across regions — to see the value of your commission, go to Setup > Integrations > Demand Plus.
It is important that you reconcile reservations at the start of each month for any reservations completed in the preceding month. For example, at the beginning of June, you must reconcile the month of May.
No changes are possible after the 7th day of each month for reservations falling within the next invoice period. (So you would have until 7 June to reconcile May.)
If you do not reconcile reservations in time, you risk being charged a commission for reservations that were no-shows or cancellations.
If you are no longer using Demand Plus, you still need to reconcile if you had no-shows or cancellations for any reservations booked through Demand Plus.
Run a reconciliation report
Run a reconciliation report for Demand Plus by following the steps below:
Go to Direct Booking.
In the Setup page, click the Integrations tab
Click the Demand Plus tab
Select Review and reconcile Demand Plus reservations
Once you are on the Reconciliation page, please amend your reservations as necessary.
To mark a reservation as cancelled or no-show, click on the reservation and choose one of the following options.
Cancel Reservation — cancel the reservation. (Note: cancellations cannot be undone.)
No Show — mark as no-show. (Unlike the above option, this action can be undone.)
💡 To unmark as no-show, click on the reservation that you want to change and select Unmark as no-show.
E-mail notifications
Reconciliation reminders
You will receive two notifications to reconcile your Demand Plus reservations — i.e. to mark cancellations and no-shows.
On the 1st day of the month — you will receive an e-mail that includes your monthly Demand Plus booking summary, with a reminder that you have until the 7th of the month to mark any reservations as cancellations or no-shows.
On the 7th day of the month — you will receive another e-mail notifying you that you have one day left to mark any reservations as cancellations or no-shows.
Booking summary
Each month, you will receive your Demand Plus booking summary which will contain the following information:
Impressions — number of times your property was shown to guests.
Total booking amount — total reservations value of the bookings.
Average commission rate — average commission percentage applied on the net booking amount.
Total commission due — total commission applied on the net booking amount.