You must review your Demand Plus statement and reconcile any reservations by the 7th of each month.
Why you must reconcile: You need to mark Demand Plus reservations as cancelled or no show to ensure you are only charged commission for completed stays. Once the reservation status is marked as cancelled or no show, it will be excluded from commission charges.
How to reconcile reservations (Mark as Cancelled or No show)
View your Demand Plus reservations
Review your list of Demand Plus bookings carefully
If necessary, mark any applicable reservations as no-shows or cancellations (reconcile your reservations)
💡 To reconcile your Demand Plus bookings, you must be logged in on a desktop or laptop computer (not available in the mobile app).
You can reach the Demand Plus reconciliation page two ways: from Demand Plus, or from Reports.
Note: Once you mark a reservation as cancelled, this action cannot be undone. We recommend confirming with the guest before making this change.
Reconcile from Demand Plus:
Log into your desktop version of Little Hotelier.
Navigate to My Apps > Direct Booking
Navigate to Setup > Integrations > Demand Plus.
Scroll down to the Important information section.
Click on the link Review and reconcile Demand Plus reservations.
Once on the Demand Plus reconciliation page, mark any applicable reservations as no-shows or cancellations.
💡 The link sits inside the Important information text: "To make sure we invoice you the right amount, please review and reconcile your Demand Plus reservations at the beginning of each month. No changes will be possible after the 7th day of each month."
Reconcile from Reports:
You can also reach the reconciliation page directly from the Reports tab:
Go to Reports > Demand Plus reconciliation tab.
Select the month.
Click the reservation you want to cancel.
Click Cancel Reservation.
Undo a no-show status
If you accidentally mark a reservation as a no-show, you can revert it. (No-shows can be undone; cancellations cannot.)
Open the Demand Plus reconciliation page using either route above.
Click the reservation you marked as a no-show.
Select Unmark as no-show.
E-mail notifications
Reconciliation reminders
You will receive two notifications to reconcile your Demand Plus reservations — i.e. to mark cancellations and no-shows.
On the 1st day of the month: you will receive an e-mail that includes your monthly Demand Plus booking summary, with a reminder that you have until the 7th of the month to mark any reservations as cancellations or no-shows.
On the 7th day of the month: you will receive another e-mail notifying you that you have one day left to mark any reservations as cancellations or no-shows.
E-mail notifications
Reconciliation reminders
You will receive two notifications to reconcile your Demand Plus reservations — i.e. to mark cancellations and no-shows.
On the 1st day of the month: You will receive an e-mail that includes your monthly Demand Plus booking summary, with a reminder that you have until the 7th of the month to mark any reservations as cancellations or no-shows.
On the 7th day of the month: You will receive another e-mail notifying you that you have one day left to mark any reservations as cancellations or no-shows.
Booking summary
Each month, you will receive your Demand Plus booking summary which will contain the following information:
Impressions: Number of times your property was shown to guests.
Total booking amount: Total reservations value of the bookings.
Average commission rate: Average commission percentage applied on the net booking amount.
Total commission due: Total commission applied on the net booking amount.