💡 Important to know:
Little Hotelier Payments is our official payment processing solution.
You must have a Little Hotelier Payments account to process payments and refunds.
Learn more about the benefits of Little Hotelier Payments and how to get started.
To view your payment and refund transactions, go to My Apps > Payments > Transactions tab.
If you need help with billing, read the billing and subscription guide.
Process a payment
💡 You must have a Little Hotelier Payments account to process payments and refunds. If you do not have an account, you can register for one via Little Hotelier.
To process a payment, follow these steps:
Go to My Apps > Front Desk > then on the Calendar or Reservations page, search for and open the relevant reservation.
Below Total Outstanding , click Process Payment to process a payment through Little Hotelier Payments.
Enter the payment Amount (by default, the full outstanding balance will be shown), or tick Deposit to take a deposit.
Use saved card details, if available, otherwise enter the following payment card details:
Card number
Month, Year and CVV
Card Name
Add an internal Note about the payment, if necessary.
Tick the following options, if applicable:
Show note on the invoice
Email invoice
Apply card surcharge
Click Process.
💡 Processed payments are visible in their corresponding reservations in the PAYMENTS tab, as well as in Payments > Transactions tab.
Record a payment
You can record payments processed outside of Little Hotelier — for example, payments made with cash, or via an external point of sale (POS) card terminal. You must record these transactions manually, not only to keep track of outstanding reservation balances, but also for accounting purposes.
To record a payment, follow these steps:
Go to My Apps > Front Desk > on the Calendar or Reservations page, search for and open the relevant reservation.
Below Total Outstanding , click Record Payment to record a payment that was processed outside of Little Hotelier.
Enter the payment Amount (by default, the full outstanding balance will be shown), or tick Deposit to take a deposit.
Enter the Payment date.
Select the Payment type (Card, Cash, Cheque, etc).
Tick Deposit , if applicable.
Add an internal Note about the payment, if needed.
Tick the following options, if applicable:
Show note on the invoice
Email invoice
Click Record.
💡 Recorded payments are visible in their corresponding reservations in the PAYMENTS tab.
⚠️ When recording a guest payment, the guest's payment card will not be charged.
Process a manual payment via the Payment terminal
💡 The Payment terminal can only be used with our official payment gateway; it is not compatible with third-party payment gateways.
To learn how to process manual payments — walk-in payments, ad-hoc payments, etc — via the Payment terminal, read the section titled ‘How do I take a manual payment using the Little Hotelier Payment terminal?’ in The Little Hotelier Payments payment gateway: process manual payments with the Payment terminal (FAQ).
What are pending payments?
Payments may be listed with a ‘Pending’ status in the reservation’s PAYMENTS tab due to the following:
The Front Desk is unable to confirm that a payment has been processed.
A payment has been saved on a reservation but not processed yet.
A booked rate requires a deposit to be paid, but Little Hotelier Payments has not been activated and therefore cannot process it. In this case, process the deposit using an alternative method and update the payment status for the reservation using the Record Payment button.
Little Hotelier Payments is enabled, but the deposit for the reservation was processed via a channel, and as a result, the payment was recorded, but not marked as processed. Channels send a deposit confirmation or guarantee to the Channel Manager, so once you have received a confirmation/guarantee, update the payment status for the reservation using the Record Payment button.
To confirm a processed transaction, follow these steps:
On the Calendar or Reservations page in Front Desk , search for and open the relevant reservation.
Click on the PAYMENTS tab.
Under PENDING , click Add Payment next to the transaction — a RECORD PAYMENT slider will appear and the fields will be auto-filled with the details of the transaction.
Click Record.
The transaction will be marked as COMPLETE ; the outstanding amount will be adjusted accordingly.