Customer Support

Process a payment through your mobile app reservation

Tap on the Process tab &gt; Payment details &gt; enter your guest’s payment details

(Optional) Tap Add note to enter notes about the payment and slide the toggle to Add copy of note to invoice

(Optional) Mark payment as deposit, Apply surcharge, Email copy of invoice

Tap Review to confirm payment details

1. Open the reservation in your mobile app
2. Tap on Take payment
3. Tap on the Process tab &gt; Payment details &gt; enter your guest’s payment details
4. Enter the Amount to be charged
5. (Optional) Tap Add note to enter notes about the payment and slide the toggle to Add copy of note to invoice
6. (Optional) Mark payment as deposit, Apply surcharge, Email copy of invoice
7. Tap Review to confirm payment details
8. Tap Charge ​

Create and send a payment request through your mobile app

Tap on the Request tab &gt; complete the required fields (Reservation ID/Reference ID, Guest name, Amount, Reason for payment request, Guest message)

Select how you want to share your payment request from the drop-down list:

1. Email: send the payment request to the guest via email
2. SMS: open your preferred SMS application, then create and send a message with the payment request link
3. Link: send the payment request link via the application of your choice

Tap Send request for [x amount] ​

1. Open the reservation in your mobile app
2. Tap on Take payment
3. Tap on the Request tab &gt; complete the required fields (Reservation ID/Reference ID, Guest name, Amount, Reason for payment request, Guest message)
4. Select how you want to share your payment request from the drop-down list:
 1. Email: send the payment request to the guest via email
 2. SMS: open your preferred SMS application, then create and send a message with the payment request link
 3. Link: send the payment request link via the application of your choice
5. Tap Send request for [x amount] ​

Record a payment through your mobile app reservation

Tap on the Record tab &gt; Payment details &gt; enter the Amount to be recorded

Select the Payment type from the drop-down list and fill in any required details

Check the Total amount and, if applicable, make sure it includes any necessary surcharges and/or fees

1. Open the reservation in your mobile app
2. Tap on Take payment
3. Tap on the Record tab &gt; Payment details &gt; enter the Amount to be recorded
4. Select the Payment date
5. Select the Payment type from the drop-down list and fill in any required details
6. (Optional) Tap Add note to enter notes about the payment and slide the toggle to Add copy of note to invoice
7. (Optional) Mark payment as deposit, Apply surcharge, Email copy of invoice
8. Check the Total amount and, if applicable, make sure it includes any necessary surcharges and/or fees
9. Tap Review to confirm payment details
10. Tap Record [x amount] ​