Create a room rate
Room rates are the different prices and offers for which you can sell your property's rooms.
You can advertise full priced rooms, offer a discount for guests staying a minimum number of nights, or discount in your low season. You can also have different room rates for different packages or deals you offer to your customers, or you might have rates with different cancellation policies, such as flexible rates or non-refundable.
Please note : room rates that belong to a single room type always share the same availability.
To create a new room rate:
In your booking engine's Setup tab, click the Rooms & Rates tile
Next to the room type that you wish to add a new room rate for, click + Add room rate
Enter the required information under the General tab
Click Create
The new rate will now be displayed and managed on the inventory Page. The new room rate will also appear on the booking engine.
💡 If your property is a hostel or dormitory and you sell by the bed, we recommend setting up room types and room rates as beds at it will enable you to sell the beds individually on your direct booking engine.
Required information when creating a room rate
The following information can be filled in when creating a room rate to adjust the room rate as you need:
Name
The name of the room rate. This is visible to guests.
Description
Additional information about this room rate. This is not visible to guests.
Rate Plan
Select a rate plan from the drop-down box to link to this room rate (if applicable).
Release Period
Enter the number of days in advance to book a room rate. If yo do not have a release period, simply leave this blank.
For example: if you set Release Period = 7, guests will only be able to book the room rate if their arrival date equals or is more than 7 days ahead of their booking date.
Please note: You can also set the release period at the room rate level.
Same day cut-off time
Click to display the drop down menu and select either " None " or a specific cut-off time.
If you select a specific time, then the room rate will only be available for same day booking and check-in if the booking time is earlier than the same day cut-off time, subject to the time zone of the hotel.
If there is a release period set up for the room rate, this will make the same day check-in ineffective, as the release period already prevents the room rate from being booked on the same day.
Enable late check-in guarantee on booking form
Select if you want to allow non-guarantee bookings for this room rate, non- guarantee means customers will not have to provide credit card information when making a booking, unless there is a deposit on the room rate.
Enable deposits
Select if you want to allow deposits for this room rate. See:
Include a custom field to gather specific information for this room type box
When checked, this option displays an extra field as entered in 'custom field label' when a guest makes a reservation.
Maximum number of rooms allowed in one reservation
Enter the maximum number of rooms that you want to allow to be booked for this room rate (you can allow up to 10 rooms).
Rates and Occupancies
All room rates belonging to a single room type will carry the default room rates and occupancies of the room type. However, you can check ' override rates ' and/or ' override occupancies ' boxes to enter values specific to the room rate.
Check Adult required to prevent guests booking a room without an adult.
Extras, promotions and rate linking
Once you have created a new room rate, additional tabs will appear across the upper-left of the page - Extras, Promotions and Rate Linking.
Extras
In this tab, you can manage the extras that are either mandatory or that guests can purchase in advance when booking this room rate.
Check the appropriate boxes to assign extras to the room rate, then click Save.
Promotions
In this tab, you can select which of your promotional codes is available for this room rate. You can also tick Show only when a linked promotional code is entered if this room rate should only be visible when the linked promotion code has been applied.
Check the appropriate boxes to assign promotions to the room rate, then click Save.
Rate linking
Click the Rate Linking tab to link this room rate to a master room rate, and derive its pricing from the master room rate. Select the Master Room Rate, and on the right input fill in either Rate percentage, or Rate difference to define how this room rate should be derived from the Master Room Rate. If the room rate should be lower than the Master Room Rate, input a negative number. Once you have filled in the necessary information, click Save.
Please note: If you are using the channel manager , it is generally advised to manage rate linking in the channel manager and not in the booking engine.
Delete, clone, suspend or activate a room rate
You can delete, clone, suspend and re-activate created room rates.
Once a room rate has been successfully created, it will display three additional options next to the Save button:
Delete
Clicking Delete at the bottom of the room rate will remove the room rate permanently from the booking engine
Please note : You will not be able to delete a rom rate if there are still reservations attached to this room rate that have not past their check out date. Instead, you can Suspend the room rate until all reservations booked on the room rate have checked out and delete it afterwards.
Suspend
Clicking Suspend at the bottom of the room rate remove the room rate from your public facing property page. Suspending a rate is a good option, if you want to make a room rate temporarily unavailable, of if you cannot delete it at the moment due to reservations still attached.
When a room rate has been suspended, the Suspend button will change into Activate.
Activate
Clicking Activate will re-activate a suspended room rate, and it will reappear on your public facing property page for your guests to book.
Clone
Clicking Clone at the bottom of the room rate will create an exact copy of the selected room rate. The copy will have the same name as the original, with (copy) at the end of the name. When you click to clone a room rate, it will automatically open the cloned room rate so you can directly start to edit it as needed.