Customer Support

Provide an easy way for guests to opt-in or out of receiving promotional emails in the booking process while adhering to GDPR (General Data Protection Regulations).

Go to My apps &gt; Direct Booking &gt; Setup &gt; Property &gt; Customisation

Under Check-out/Guest details, tick Enable GDPR Consent?

Customise your consent message (optional). If left blank, the default text "I consent to receiving promotional emails from the property" will be displayed.

1. Go to My apps &gt; Direct Booking &gt; Setup &gt; Property &gt; Customisation
2. Under Check-out/Guest details, tick Enable GDPR Consent?
3. Customise your consent message (optional). If left blank, the default text "I consent to receiving promotional emails from the property" will be displayed.
4. Click Save

Check which guests have consented to receiving marketing emails. 

Go to My apps &gt; Direct Booking &gt; Reports &gt; Reservation details

Apply relevant filters and select Yes for Newsletter?

Click Report and Export to download as a .CSV file

1. Go to My apps &gt; Direct Booking &gt; Reports &gt; Reservation details
2. Apply relevant filters and select Yes for Newsletter?
3. Click Report and Export to download as a .CSV file

Enable GDPR consent

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Overview

Enable GDPR consent

Manage guest GDPR consent data