Setting up and managing your pre, during, and post-stay messages.
17 articles
Should I send an email or a text message?Guidance on the best option to choose for guest communication
Email segmentationThis article explains how to configure a scheduled email to be sent to certain guests, by adjusting the email’s Segmentation settings.
Additional ways to personalise your emailsInclude more information from the reservation in each email.
An overview of email segmentationSegmenting your emails - what is it, is it useful for you, and should you do it?
Improving your email performanceBest practice advice to ensure you get the best possible performance with your emails
Creating pre-stay emailsThank your guests for booking their stay, present upsell opportunities to them, or provide them with useful information.
Creating during-stay emailsGet feedback from your guests while they are still at your hotel.
Creating post-stay emailsGet valuable feedback from your guests after their stay with you.
Notes on sending test emailsLearn how to send a test email and be aware of certain limitations when sending test emails.
Scheduled messagesAutomatically communicating with your guests.
Email customisation basicsThis article covers the components of a scheduled email, explaining the format and how to personalise an email using guest reservation data.
Overview of scheduled messagesThis article covers which scheduled messages you can send to your guests, and how to set them up.
Reservation update emailsLearn how to set up a scheduled email to be sent when a reservation is modified.
Sending rules for scheduled messagesLearn how to configure the Sending rules settings for scheduled messages.
Global exclusionsPreventing certain people or email domains from receiving your Guest Engagement emails
Practical examples of Announcement emailsLearn the many different ways you can utilise announcement emails at your property!
Using AnnouncementsSend a one-time email to a group of guests that you select