How to set up a non-refundable rate
To set up non refundable rates, follow these steps:
Step one: create a non-refundable rate in the channel extranet
Go to the channel extranet (for example Booking.com or Expedia)
Create a new non-refundable rate
Note: if you are adding a new rate in Booking.com, select ‘Set up as new rate plan’ when asked how you would like to manage this rate plan.
Step two: create a new room rate
In Front Desk:
Go to Setup > Rooms & Rates
Find the room type where you want to create a derived rate
Click +Add Room Rate under your chose room type
Enter the details for the new rate (name, description, stay restrictions, rates, occupancies and inclusions)
Configure derived pricing
Leave Manage this room rate independently unchecked: so it’s connected to the standard rate
Rate type: select percentage or dollar amount
Difference: enter a positive number to increase the standard rate (by % or $) or a negative amount to decrease it
Click Create
Step three: mapping a room rate
In Channel Manager:
Go to Rooms & rates
Find your new room rate and click Map to Channel
Select the channel and map to the new room rate
Fill out the required fields
Click Save
Set up non-refundable cancellation policies
Remember to set up your non-refundable cancellation policy in Little Hotelier (go to Front Desk > Setup > Property Details > Policies) and the channel (OTA) extranet.