What is a minimum balance?
A minimum balance is a set amount kept in your Little Hotelier Pay account before your automatic payout is released to your bank.
Instead of your full available balance being paid out each day, Little Hotelier Pay retains a small reserve. Only the amount above this threshold is sent to your bank account.
The reserve stays in your Little Hotelier Pay account and is available to cover refunds, disputes or fees that may occur after a payout.
Is a minimum balance automatically applied to my account?
No. A minimum balance is only applied to your account if you have requested it and given consent for the Little Hotelier Pay support team to set one up for you.
Can I request to disable the minimum balance?
Yes. You can request to disable your minimum balance by contacting our support team. Once disabled, any fund previously held as the minimum balance will be included in your next scheduled payout.
Why is my payout lower than expected?
If a minimum balance has been set on your account, your payout will reflect only the funds above that threshold.
For example, if your account has a balance of $5,000 and your minimum balance is set to $2,000, your payout will be $3,000. The $2,000 is retained in your Little Hotelier Pay account.
You may notice a discrepancy between your payout amount and your total transaction amount in your payout report. The difference represents the portion of your balance being held as a minimum balance. This is not a deduction, the funds remain in your account.
Is the minimum balance a fee?
No. The minimum balance is not a fee or deduction. The funds are yours and remain in your Little Hotelier Pay account. The reserve is simply held back from your payout temporarily to protect your account against refunds, disputes or fees that may happen after a payout has been sent.
Will I still receive the funds held as a minimum balance?
Yes. The funds held as your minimum balance remain in your Little Hotelier Pay account. They are included in future automatic payouts once your account balance exceeds the minimum balance threshold.
If the minimum balance is reduced or removed, any released funds will be included in your next scheduled payout.
Can I still process refunds if a minimum balance is set?
Yes. A minimum balance does not prevent you from processing refunds. You can still refund guests up to your account's available balance and refund limit. The minimum balance only affects the amount paid out to your bank.
Note: If your Little Hotelier Pay account has insufficient funds to cover a refund, even with a minimum balance in place, you may need to process additional payments first or contact our support team.
What happens if my balance drops below the minimum balance?
If your account balance falls below the set minimum for example, because a large refund or dispute has been processed, no automatic payout will be initiated until your balance exceeds the minimum balance threshold again.
Any payments that are processed will accumulate until the balance is above the threshold, at which point automatic payouts will resume as normal.