💡 Important to know

💡 To configure Advanced offer settings, go to Upsell > Offers or Room upgrades, then click Edit on the relevant offer/room upgrade and go to the Advanced tab.

When a guest places an order, your property will be notified by email. To set the email address you want the email to be sent to on a per offer basis, go to Upsell > Offers > click Edit on the relevant offer > Advanced tab > enter in the relevant email address in Which email address(es) should be notified when a guest orders this?

⚠️ If you don’t specify an email address, by default order request emails will be sent to the address listed in Settings > Emails > Notifications > Offer confirmations (if this setting is empty, we default to sending the emails to the main hotel email address listed on the same page).

If there is no need for your staff to be notified, tick the box Disable emails to the property.

If the offer should be confirmed automatically after purchase, tick the box Confirm automatically. (For example, this can be set for room upgrades which are based on your availability, therefore no need for a staff member to manually confirm).

When a guest clicks the Order button, they can then continue browsing your Concierge, or alternatively you can send them to an external website; perhaps a spa treatment booking page or a website for a suggested restaurant or activity — that is related to their chosen Offer.

Set the Redirect URL by going to Upsell > Offers > Advanced, then under Send the guest to the following website after they place an order, type in the URL of your choice. If you leave this field blank, the guest will be able to continue browsing your property’s Guest directory.

To configure confirmation emails, in the Advanced tab > Confirmation emails for this offer, you can Edit the following:

To disable offer confirmation emails to the guest, in the Advanced tab, tick the box Disable emails to the guest.