Skip to main content
All CollectionsGuest EngagementUpsell
Setting up offers: The essentials
Setting up offers: The essentials

This article explains Offers, a critical upselling tool.

Updated over a year ago

💡 Important to know

  • Offers are displayed in your property’s Concierge.

  • To add a new offer, go to Upsell > Offers, and in the top right corner, click on the Add button.

  • To preview your Concierge, go to Upsell > Open concierge.

This article explains Offers, a critical upselling tool.


Offers: introduction

Effective upselling is essential in maximising your revenue from guests, and this is where Offers can help.

Offers encourage guests to purchase upgrades, add-on products, services, etc. And if done correctly, they can boost not only your revenue but your guest’s experience, too — a win/win outcome for all involved.

When creating an Offer, consider the following:

  • Express yourself — convey your property’s personality to create an emotional connection with your guest.

  • Sell the experience — focus on the experience that the offer provides, rather the product itself.

  • Know your audience — think about who the guest is, why they are staying at your property, and what offer might appeal to them.

Offers: overview

💡 To create an offer, go to Upsell > Offers > Add.

Each Offer consists of the following:

  • Name — the offer’s title. Make it interesting to try and get your guests’ attention.

  • Description — important info about the offer (which should be short and snappy).

  • Image — an image portraying the offer. We recommend using one of a high quality.

  • Price — the cost of the offer, in addition to a separate price for children where applicable (for example, restaurant offers).

  • Questions — the questions the guest needs to answer to receive the offer.

  • Order button text — the text on the button used to order the offer, such as Order now, Place order, Enquire here, Send inquiry, etc.

Offer Description

Your offer’s Description can make a big difference to its success. If you provide minimal information, especially about its benefits, it may not convince guests to purchase it; but if you add too much, your guests may not bother to read it at all.

Keep it simple: clearly and concisely describe the benefits of the upgrade, product, or service you are offering, and let the strength of the offer take care of the rest.

Did this answer your question?