When a reservation is created, a room is held for your guest, preventing others from booking it. Your availability updates automatically and syncs to your connected channels, reducing the risk of overbooking.
Reservations can be created by guests through your connected channels or direct booking engine, or you can create them manually in your Little Hotelier front desk. Reservations can be created by guests through your connected channels or direct booking engine, or you can create them manually in your Little Hotelier front desk. All reservations past, present, and future appear on your Calendar and Reservations pages.
Search for a reservation
There are two ways to find a reservation in Little Hotelier: from Calendar or Reservations.
From your Calendar page: go directly to the reservation's stay dates. This works best when you know the check-in or check-out date.
From your Reservations page: search using a wider range of criteria, not just dates.
Search on the Reservations page
To find a reservation on the Reservations page, search using the fields in the main search bar, or open the More filters panel for additional options.
Search using the main search bar:
Booking reference (also called the reservation ID). Enter the booking reference, then click Search. When you enter a booking reference, the date fields are hidden.
Date type. Check-in, Check-out, Booked-on, Modified-on, or Cancelled-on.
Select dates (required): Choose the date range you want to search. A date range is required to search, unless you are searching by booking reference.
💡 If you want to search by guest last name, invoice number, or another filter but are not sure of the dates, enter a wide date range (for example, a full year) so your search can run.
Search using the More filters panel:
To open the More filters panel, select the Filters icon (the sliders symbol) next to the date range. You can then filter by:
Guest last name. Enter the guest’s last name.
Invoice number. Enter the invoice number to find a specific reservation.
Booking status. All, Confirmed, Checked-in, Checked-out, or Cancelled. You can select one or more statuses.
Source. Filter by the booking source (channel) the reservation was booked on.
Click Search to view your results. The results on the main Reservations page show booking details at a glance. Click a reservation to open it and view the full details.
Note: The booked-on date (the date the reservation was made) only shows in the Booked-on date column on the Reservations page. It is not shown when you open an individual reservation.
To view additional details, click the reservation number to open the full reservation.
Find cancelled reservations
If you want to find all cancelled reservations during a certain period, go to the Reservations tab, click the Date type dropdown, and select Cancelled-on. Set the date range then click Search to view all reservations cancelled during that period. Click on the booking reference to view details for the cancelled reservation.
For example, to see today's cancellations, select Cancelled-on for Date type and select today's date as both the start and end date.
Customise the columns in your reservations list
You can choose which columns appear in your reservations list and the order they appear in. Your layout is saved to your user profile, so your preferred view loads every time you open the Reservations tab. If you manage multiple properties, the same layout applies across all of them.
To manage your columns:
Go to the Reservations tab.
Click Manage columns.
Drag and drop a column to change its order.
Click the eye icon to show or hide a column.
Notes:
Booking reference is always the first column. You cannot move or hide it
Hiding a column only affects what you see. It does not delete or change any reservation data. The column reappears when you show it again.
Download a list of reservations
To export a list of reservations:
Go to the Reservations page.
Search for the reservations you want to export.
Click the Download CSV button.
Select the report type you want: Reservation summary or Room stay report.
Choose where to save the file, then click Save.
Note: For additional security, to download a list of reservations, you must be on a trusted device on a desktop or mobile web browser. If your device isn't trusted, you'll be prompted to set up a trusted device first.
💡 How your columns appear in the CSV export: When you download your reservations as a CSV, the export matches your saved column layout and shows the visible columns, in the saved order.
View reservation details
To view reservation details, open a reservation from the Calendar or the Reservations page. Its details are organised across these tabs:
Details tab: check-in and check-out dates, length of stay, booking status, pre-check-in status, room type, rate plan, room number, guest numbers, pricing and discounts, primary contact details, source of reservation, and a booking summary showing the room total, extras, taxes, total received and any outstanding balance
Guests tab: additional guests on the reservation, and which guest is set as the primary guest
Inclusions tab: the inclusions that come with the rate plan
Extra items tab: extra selling items added to the reservation
Payments tab: payments, refunds and deposits
Notes tab: internal notes and special requests
Invoices tab: invoices for the reservation
Identifying the booking source from Reservation ID
The Reference or Reservation ID tells you where the booking came from:
LH: Manual booking created in Little Hotelier
BBN or BB: bookings made via your website's booking engine (Direct Booking). Direct booking reservations start with BBN or BB, for example BBN-BBXXXXXXXXXX or BBXXXXXXXXXXXX.
Channel code: Each channel (OTA) has its own unique code. For example: BDC-XXX for Booking.com or EXP-XXX for Expedia
Source column: channel and secondary source
The Source column can show two names separated by a slash, in the format channel/secondary source. Little Hotelier does not have a separate affiliate field, so when a standard channel sends a secondary source it is shown here after the channel name, for example Expedia/Hotels.com (Expedia is the channel, Hotels.com is the affiliate). Not all channels send this; when a channel does not, only the channel name is shown, for example Tourplan.