Overview: Access Manage users
Only Admins with user management enabled can add or edit users
Managing users requires Admin privileges. The initial Admin can grant these permissions to others
To access Manage users:
Click on your property name top right > Manage users
Create a new user
To create a new user:
Click your property name at the top right hand side > Manage users
Click Add user
Fill in user details: email, name and preferred language
Select the apps your user needs
Choose user level
Click Save
Notes:
New users will receive an activation email that is valid for 24 hours. Once activated, they’re ready to login.
Each staff member who needs access to your property must have their own user account with a unique email address
Additional options
Disable/re-enable users: temporarily restrict access or grant it back as needed
Unlock users: help users regain access if they forget their password, this happens when a user has unsuccessfully attempted to log in 6 or more times and their account is locked. To unlock the account, the user will need to click Forgot password on the login screen and follow the steps on screen
Edit user permissions: modify app access and user level at any time
Delete a user: deleting is permanent, disabling a user is easier than deleting them.
Note: The e-mail address for the user account cannot be edited. If you need to change the e-mail address, create a new user account with the correct e-mail address and delete the old account.
⚠️ Important: Using Existing Email Addresses
No activation email will be sent when creating users with email addresses that already exist in the system. This happens when:
Recreating a deleted user: If you delete a user and then create a new user with the same email address, the system will restore the previous user's details
Adding existing users to additional properties: When a user is linked to multiple properties and you add their email address to another property
What to do: You won't receive an activation e-mail - simply go to the login page and log in with your email address and password. If needed, click "Reset password" to reset your password. For users added to additional properties, log out and log back in - the newly added property will automatically appear under your account.
Updating user details: You cannot change the email address, but you can update other details (name, phone number, language):
Click on your profile icon > select My account
Edit account details as needed
User account permissions
An overview of the permissions that can be given to General users.
Front Desk
Calendar: create and manage reservations and room closures
Reservations: view reservation details (excluding credit card information) and generate reservation reports
Inventory: manage rates, availability and restrictions
Guests: view and edit guest profiles
Reports: generate and view all reports
Housekeeping: view and edit the Housekeeping report only
Setup: configure Front Desk and booking engine settings
Channel Manager
Config: manage rooms and rates, channels, PMS and general settings
Inventory: manage rates, availability and restrictions
Reservations: search and manage reservations and generate reports
Payments: view payment card details (requires Reservations permission)
Direct Booking
General user: manage Reservations, Inventory, Setup and Reports
Admin user: has all General user permissions plus management Payments and payment gateways
Payments
Both General and Admin users have access to Little Hotelier Pay.