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Channel Manager - Manage update period

Updated over 2 weeks ago

Update period 💡 An update period is the maximum number of days that updates are sent to connected channels (default: 400 days, maximum: 750 days).

How to view the current update period

The Channel Manager calendar extends 750 days into the future. This means you can update and view your rates, availability and booking restrictions for up to 750 days ahead

Update Period for channels

While you can update Channel Manager inventory for 750 days ahead, each booking channel (OTA) has different limits for how far in advance they accept updates. The number of days you're currently sending updates to each channel is called your update period.

Each channel has a maximum update period - this is the furthest in advance that specific channel can accept your rates and availability. For example, one channel might accept updates 572 days ahead, while another channel might only accept 400 days.

You can see each channel's maximum update period in two places:

  • Under the CHANNELS tab

  • In the inventory grid

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Please note: Your current update period for each channel might be different from that channel's maximum update period. The current amount of days being updated can be viewed by clicking on any channel rate for that channel.

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How to set up the property update period

Your property update period (your main booking window setting) is set to 400 days by default when you first set up Channel Manager. This means rates and availability are sent 400 days into the future unless you change it.

To change how many days ahead you want to send updates to channels:

  1. Go to My Apps > Channel Manager

  2. Click on your property name (top right corner) > select Property Settings

  3. In the General tab, find the Update period field and choose your preferred Update Period from the drop-down menu

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Update period that will be sent for each channel

The actual number of days (update period) sent to each channel is determined by whichever is lower: your property update period OR the channel's maximum update period. In other words, the shortest timeframe wins.

For example, if your property update period is set to 400 days, and your channels' limits are:

  • Booking.com - accepts up to 572 days

  • Channel A - accepts up to 220 days

What actually happens:

  • Booking.com receives updates for 400 days (limited by your property setting, not Booking.com's 572-day limit)

  • Channel A receives updates for 220 days (limited by Channel A's 220-day limit, not your 400-day setting)

To send Booking.com updates for the full 572 days: You'd need to increase your property update period to 573 days or higher in Property Settings.

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