How to check guests in and out by updating their reservation status in Little Hotelier
Why updating the reservation status matters
Keeping reservation statuses up to date helps you:
Track where guests are in their stay
Maintain accurate room records and reports
Signal that a room is ready for cleaning and available for new bookings
Delete room types and rates once guests have departed. Rooms with a Confirmed or Checked-in status will block deletion even if the guest has already left
Available reservation statuses
There are three reservation statuses:
Confirmed: Default status for new reservations
Checked-in: Guest has arrived and keys provided
Checked-out: Guest has departed and room ready for cleaning
How can I change the status of a reservation?
Find your reservation
Go to My Apps > Front Desk. There are two ways to locate a reservation:
Calendar: look for the reservation on your calendar
Reservations: search for the reservation using the filters available
Change the reservation status
To check a guest in or out, update the reservation status:
Go to My Apps > select Front Desk > Reservation or Calendar > find the reservation
Once you’ve found the reservation, open it to view the Details tab
Look for the status drop-down located in the bottom right corner
Select the new status from the available options (e.g. change it to Checked out):
Confirmed: this is the default status for newly created reservations. It means the guest hasn’t checked-in yet.
Checked-in: use this status when a guest arrives and has received their keys (payment might be completed depending on your policies).
Checked-out: select this status once the guest has left your property, returned their keys and the room is ready for cleaning.
Repeat for each guest who has departed. You'll need to check out each reservation individually.
What happens after I change the reservation status?
Status changes are reflected through different colours on the Calendar, making it easy to see the status of all reservations at a glance.