About third-party payment gateways
Our official payment processing solution is Little Hotelier Pay. However, if Little Hotelier Pay is not available in your country, you can connect one of the compatible third-party gateways listed below through Direct Booking to take deposit payments for your direct booking reservations.
Available third-party payment gateways
The third-party payment gateways available depend on your region. To check which gateways are available for your property, go to My apps > Direct Booking > Setup > Property > Payments.
Little Hotelier supports integration with the following payment providers (depending on your region):
AsiaPay: Regional solution for Asia with these gateway options: PayDollar, PesoPay, SiamPay, and BimoPay
PayPal: Global payment platform accepting credit cards, debit cards, and PayPal accounts
Paystack: African payment solution available in South Africa, Kenya, Nigeria, and Ghana
Activate a payment gateway
To activate a payment gateway (you must be an Admin user):
Go to My apps > Direct Booking > Setup > Property > Payments
Click Activate now
Enter your account credentials to connect the payment gateway
Click on Save gateway
💡 For queries about your third-party payment gateway, contact the gateway's support team directly.
Available payment gateways
AsiaPay
Regional availability:
PayDollar: Australia, Cambodia, China, Hong Kong, India, Indonesia, Macau, Malaysia, Singapore, Taiwan, and Vietnam
PesoPay: Philippines
SiamPay: Thailand
BimoPay: Indonesia
Setup requirements:
BimoPay: BimoPay account
Merchant ID
Secure Hash Code
Merchant API login ID (different from your AsiaPay login)
Merchant API password (different from your AsiaPay password)
After integration, you will need to contact AsiaPay Support to change your data feed URL under your merchant account to:
Note: Over-the-counter transactions are not supported for SiamPay and PesoPay. We recommend disabling this option in your AsiaPay settings.
AsiaPay payment methods
By integrating AsiaPay, your booking engine will accept the following payment methods:
Credit cards
ewallets: AliPay, WeChat Pay, and LinePay
Over-the-counter payments with SiamPay and PesoPay (available for specific regions only)
Over-the-counter (OTC) transactions
Guests can now make a reservation through your booking engine and pay in person within 24 hours at locations like 7/11 or other supported convenience stores. Here's what you need to know:
Enable OTC in AsiaPay: To offer this option at checkout, simply activate it in your AsiaPay extranet.
During the 24-hour window, reservations will show as Pending and won't reduce your inventory. This helps avoid overbooking, especially for rooms with limited availability. Once payment is received, the booking automatically becomes Active and inventory is adjusted.
Monitor pending reservations: Keep an eye on pending OTC bookings and consider implementing a confirmation notification system for guests.
Inform guests about the 24-hour payment window and encourage them to complete payment promptly.
PayPal
PayPal gives guests the choice to pay with PayPal, PayPal Credit, credit cards, debit cards, and other local payment options.
Before setting up Paypal as your payment gateway, register for a PayPal Business account
Paystack
Paystack accepts a range of payment options, and is available in South Africa, Kenya, Nigeria, and Ghana.
Payment options available now:
Credit cards
Debit cards
Payment options available in the future:
Bank account
Bank transfer
Unstructured Supplementary Service Data (USSD)
Apple Pay
Visa QR
Mobile money
Once you have activated Paystack as your payment gateway, configure the webhook on your Paystack dashboard:
Navigate to Settings > API Keys & Webhooks.
Update the webhook URL based on your Booking Engine URL:
If you require any assistance, please contact Paystack directly.
Change your third-party payment gateway
If you need to switch your integrated third party payment gateway, first disconnect your existing gateway, then activate the new one.
To disconnect your existing gateway:
Go to My apps > Direct Booking > Setup > Property > Payments.
Follow the steps to disconnect/disable the payment gateway.
Once the existing gateway is disconnected, activate the new gateway.